Duty Manager

2 weeks ago

Ennis, Ireland Lady Gregory Hotel Full time

Lady Gregory Hotel – located in Gort, Co.GalwayROLE – Duty Manager (Food & Beverage Focus)Role SummaryThe Duty Manager will play a key leadership role in ensuring the smooth daily operations of the hotel, with a particular emphasis on Food & Beverage service.This role requires a hands-on leader with strong operational knowledge, excellent people management skills, and a commitment to delivering exceptional guest experiences.The Duty Manager will oversee staff across all departments during their shift, support F&B operations, and ensure the highest standards of service are consistently maintained.Key Duties & ResponsibilitiesOperational LeadershipOversee daily hotel operations, acting as the point of contact for all departments.Ensure smooth running of Food & Beverage service across restaurant, bar, and banqueting.Maintain high standards of customer care and respond quickly to guest feedback or complaints.Monitor cleanliness, presentation, and compliance with health & safety standards.Liaise closely with Reception, Kitchen, Housekeeping, and Maintenance to ensure seamless guest service.Food & Beverage FocusSupervise and support F&B teams to deliver efficient, friendly, and professional service.Ensure menus, promotions, and service standards are consistently implemented.Assist in stock control, ordering, and cost management to support profitability.Monitor F&B revenue opportunities and encourage upselling across outlets.Support in training staff on product knowledge, service techniques, and guest engagement.Team Leadership & TrainingLead, motivate, and support staff on duty across all departments.Provide coaching and training to ensure high performance standards.Manage daily rosters, attendance, and shift handovers.Encourage a positive work environment that fosters teamwork and professional growth.Administration & ComplianceEnsure compliance with hotel policies, health & safety, HACCP, and licensing laws.Complete shift reports, record incidents, and communicate effectively with senior management.Support the Owner and Heads of Department with daily operational needs.Skills & QualificationsExperience EssentialProven experience in hotel management or supervisory role with a strong Food & Beverage background.Strong leadership, communication, and team management skills.Customer-focused with a genuine passion for hospitality.Ability to remain calm under pressure and make effective decisions.Good understanding of financial controls, stock management, and cost control.Flexibility to work varied shifts including evenings, weekends, and public holidays.Job Type: Full-timePay: €32,******-€40,****** per yearBenefits:Gym membershipOn-site parkingAbility to commute/relocate:Galway, CO.Galway: reliably commute or plan to relocate before starting work (required)Language:English (required)Work authorisation:Ireland (required)Work Location: In person

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