Senior Research Lead

About the Job
We are seeking a highly experienced Senior Research Lead to join our team, managing research programs and key client relationships, in pursuit of our vision of delivering the human-led AI platform for market research.
At Bounce, we don't just deliver data; we provide insights that transform how brands understand and connect with their customers.
As a fast-growing consumer insights platform, we leverage cutting-edge technology and AI to make research fast, actionable, and insightful.
Trusted by the world's leading brands like Coca-Cola, Diageo and Tesco, we are on a mission to disrupt the $125BN market research industry by transforming how brands make decisions.
We are growing rapidly, and have positions for people who thrive in a high-growth environment.
Our team members are the prime drivers of our success and we can directly attribute their effort to the growth of our company.
We believe that early team members should have ownership in the company they make, and therefore we offer stock options as part of all compensation packages, in addition to base salary & performance-related incentives.
What You'll Work On:
Key Account Management:
Managing large clients on a daily basis, serving their project needs as part of an annual research program.
Monitoring client health metrics and running regular meetings with all clients.
Retention and growth of clients, as part of a wider team.
Product Proficiency:
Daily use of Bounce platform, including proprietary AI technologies, to build and execute client projects.
Working with in-house development team to test new features, offer proactive feedback and represent client needs in product roadmapping.
Research Design:
Taking business questions or research objectives from brands and converting into viable research projects to go live on the Bounce platform.
Deep understanding and experience with survey design, scripting, audience selection, quota control, data delivery and result analysis.
Teamwork:
Support the Research function in delivery of the strategic, operational and functional objectives.
Working within a multi-functional team to serve the broad needs of our business across product, operations, billing, marketing.
What You'll Bring:
A Significant Market Research Skillset:
Proven capability and love for research, the industry and desire to shape the future of market research.
A minimum of 8 years' market research experience (either in a research agency or delivering research programs within a brand) is a requirement for this position.
Candidates who have not met this requirement will not be considered for this role.
A Considerable Growth Mindset:
Have an open mind, be curious about new ways of working, an ability to adapt, learn and evolve in a genuinely fast-paced company with considerable goals.
Client Servicing with delight:
Managing customer relationships on a day-to-day basis.
Serving their needs with measurable satisfaction.
An ability to stay ahead of clients requests and pre-empt needs based on a partnership approach.
Project Management & Attention to detail:
Comfort in coordinating complex and varied requests and maintaining excellent attention to detail at high volume, executed with precision and speed.
Comfort with a high degree of autonomy.
An ability to collaborate with both internal and external stakeholders, cross-functionally with Sales, product and RevOps teams where required.
Project leadership:
Provide effective guidance and overall planning of studies, including questionnaire/ Design, scoping and defining deliverables, business case development and the ability to communicate effectively and to have a persuasive and credible presentation style.
Vision & Values Alignment:
Culture is important at Bounce.
Our employees need to buy into our vision, our product and our values as a company.
A research case study will form part of the interview process.
Serious Bonus Points If You Have:
A background in Tech research, having worked at a Res-Tech SaaS company.
Global research experience working across regions within a commercial, primary market research team.
Clients who have worked with throughout your research career who will want to hear about Bounce.
Why join Bounce?
We're building something game-changing in consumer insights, and our research team is at the heart of that growth through driving customer excellence.
If you love working in a growing team, testing new technology, with an excellent commitment to quality & customer success this is your chance to make a huge impact.
At Bounce, we believe in rewarding talent and hard work.
Here's what we offer:
Competitive salary and commission structure.
Employee stock options plan (ESOP).
Growth opportunities: Be part of a company scaling rapidly, with the chance to have a direct impact on our success
Flexible work environment: We operate a hybrid working week - 3 days office, 2 days remote/optional.
Plus enjoy 15 remote working days a year to work wherever you want globally
Generous Holidays: 25 paid days off per year, plus public holidays.
Top Tech & Working Environment: Macbooks are our standard, and enjoy our brand new WeWork office fit with meeting pods, wellness rooms, its own personal barista and more
Collaborative culture: Join a vibrant scale up environment that values innovation, collaboration, and fun.
We host regular team activities and an annual company retreat
Location
Dublin Head Office.
With some infrequent travel to our London & New York offices.
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