Customer Care Coordinator

2 weeks ago

Maynooth, Ireland Glenveagh Properties Plc Full time

At Glenveagh, we're proud to build homes and support communities.And we build strong teams that enable us to do that.As one of Ireland's Best Large Workplaces in ****, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career.We're looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.We are currently looking for a Customer Care Coordinator to join our Head Office team in Maynooth.Key Responsibilities & Duties:Facilitate the customer care journey from point of completion through to the end of the warrantee periodCommunicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issuesRespond to all customer enquiries in a timely manner, deal with any customer complaints that ariseAccurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendorsLiaise with relevant site teams regarding raised issues, inform teams of recurring complaintsAssist the Senior Customer Care Manager to accurately maintain the defects tracker logOther adhoc duties as required by the companyCapability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologiesRequirementsSignificant experience in a customer care position where you have been managing a high volume of both customer queries and complaintsStrong IT skills including MS Office.Experience using Zendesk would also be an advantage for this roleExperience within the construction/property industry would also be a bonusExcellent communication skills are a must for this role - face-to-face, via phone, via email/live chatOur ValuesCollaborative:Proven ability to work effectively within a team environmentCustomer Focused:Strong problem-solving skills with a customer-first mindsetSafety First: Committed to maintaining a safe and inclusive working environmentCan-Do:Proactive and solution-oriented mindset with a willingness to go the extra mileInnovative:Open to new technologies and methodologies to enhance efficiency and effectivenessBenefitsCompetitive salary in one of Ireland's fastest growing PLCs with regular compensation reviewsPerformance related bonusComprehensive health insurance for you and your dependentsContributory pension schemeTax saver travel and bike to workPaid volunteering daysContinuous Professional development (CPD) programme & fundingEmployee Assistance ProgrammeLong term illness coverPeace of mind with life assuranceFamily friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leavesEmployee committees - Employee Network Groups, Sports and Social, Great Place to WorkAn exciting Wellbeing Programme with events and activities running throughout the year both online and in-personGlenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community.If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contactingINDHP

  • Customer Care Coordinator

    3 weeks ago

    Maynooth, Ireland Glenveagh Properties plc Full time

    Overview Be among the first 25 applicants. At Glenveagh, we build homes and support communities. We are looking for a Customer Care Coordinator to join our Head Office team in Maynooth. Key Responsibilities & Duties Facilitate the customer care journey from point of completion through to the end of the warranty period Communicate and liaise with customers...

  • ▷ 15h Left! Customer Care Coordinator

    4 weeks ago

    Maynooth, Ireland Glenveagh Properties PLC Full time

    Overview At Glenveagh, we’re proud to build homes and support communities. And we build strong teams that enable us to do that. As one of Ireland’s Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to...

  • High Salary: Customer Care Manager

    1 hour ago

    Maynooth, Ireland Glenveagh Properties PLC Full time

    At Glenveagh, we’re proud to build homes and support communities. And we build strong teams that enable us to do that. As one of Ireland’s Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their...

  • Activity Coordinator

    2 weeks ago

    Maynooth, Ireland Emeis Full time

    Job Title:Activity Coordinator- Maynooth Lodge Nursing HomeReporting to: Director of NursingOVERVIEW:emeis Ireland is the largest Nursing Home Group and a market leader in Ireland for elderly care.We pride ourselves in providing excellence in care, in warm, caring and luxurious surroundings.emeis Ireland has an exceptional platform with a first-class...

  • Technical Coordinator

    2 weeks ago

    Maynooth, Ireland Next Generation Full time

    Now Hiring: Technical Co-Ordinator | Kildare | Food ManufacturingAre you a detail-focused, compliance-savvy professional with a background in food manufacturing?I'm working with a well established food company based in Kildare to find a Technical Coordinator to join their growing team.Key Responsibilities:Maintain and update product specifications and...

  • Hr & Recruitment Coordinator

    2 weeks ago

    Maynooth, Ireland Aqmetrics Full time

    The RoleAre you looking for a new challenge to grow an exciting SaaS company as a HR & Recruitment Coordinator continue readingWho We Are:AQMetrics is a leading provider of regulatory risk software to global financial institutions.Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally...

  • Health Care Assistant

    2 weeks ago

    Maynooth, Ireland Manor Homecare Full time

    About Us:Manor Homecare is committed to providing exceptional care and support to individuals in our residential settings.We believe in going the extra mile for our clients and understand that providing care at home involves much more than assisting with personal care needs, household chores or escorting clients to appointments.Our mission it to make clients...

  • Training Coordinator

    2 weeks ago

    Maynooth, Ireland Aqmetrics Full time

    AQMetrics is looking for an experienced Training Coordinator to join our People and Culture team in supporting our employees across global locations.You will help guide the design, development and support all training requirements across AQMetrics.Who We Are:AQMetrics is a leading provider of regulatory risk software to global financial institutions.Our SaaS...

  • Health Care Assistant North Kildare

    2 weeks ago

    Maynooth, Ireland Manor Homecare Full time

    About Us:Manor Homecare is committed to providing exceptional care and support to individuals in our residential settings.We believe in going the extra mile for our clients and understand that providing care at home involves much more than assisting with personal care needs, household chores or escorting clients to appointments.Our mission it to make clients...

  • Construction Quality Coordinator

    2 weeks ago

    Maynooth, Ireland Glenveagh Properties Plc Full time

    As one of Ireland's leading homebuilders, Glenveagh is focused on delivering high quality homes in flourishing communities.We achieve quality and great accessibility to new homes by relentlessly innovating the way we plan, design and build.We bring new ideas home.As a member of the Glenveagh team, you will join a work environment where everyone feels...