Ai Data Analyst: German/Czech
6 days ago
Overview
AI Data Analyst : German/Czech
Location : Dublin 18, Sandyford | Full-time permanent | Day shift 9:00am - 5:30pm
Responsibilities
Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
Becoming and remain knowledgeable about client's products and community standards
Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
Recognising trends and patterns and escalating issues outside the company policy to the global team
Identifying inefficiencies in workflows and suggest solutions
Skills & Competences
Strong personal resilience with the ability to operate in a pressured and fast paced environment
Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
High adaptability and positive approach to challenges
Ability to make decisions, prioritise, solve problems and work as part of a team
Effective Time management & Prioritisation skills
Ability to consistently hit KPIs on time
Language Skills
Fluent in
German / Czech
on the near-native level (C1-C2) in oral and written communication,with in depth understanding of culture and social trends in the region
Advanced level of English (C1)
*If you are not sure about your level of language, we can offer you an assessment.
Compensation
Competitive salary
Private healthcare
Pension contribution
25 days of annual leave
Extensive Training and access to CPL's Wellness Programme
Tax Saver and Bike-to-Work Scheme
Important
Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
Why apply?
Chance to work within a multicultural and diverse team
Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
No shift rotations – fixed working schedule
No previous experience required – full training is provided
*Minimum qualification is Bachelors degree
For more information, please send your updated CVs to Sohini Sakssena at ******
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