Helpdesk Engineer – 12-Month Fixed Term Contract
4 weeks ago
Our Client:
A leading public sector organisation is looking for a Helpdesk Engineer to join their busy Service Desk team.
This is a great opportunity to gain exposure to critical IT systems in a collaborative, fast-paced environment.
What's Involved
First-line technical support for applications, hardware, and peripherals.
Supporting custom systems such as PULSE and FCPS, using phone, remote access, and step-by-step guidance.
User account setup, password resets, permissions, and email administration via Active Directory.
Monitoring servers, back-ups, and scheduled jobs to ensure system stability.
Logging, troubleshooting, and escalating incidents where needed.
What You Need
1+ years of helpdesk or technical support experience.
Strong knowledge of MS Office and Active Directory.
Experience supporting users remotely and handling hardware/peripherals.
Great communication skills and a proactive approach to problem-solving.
Flexibility to work shifts.
What's on Offer
12-month contract with potential extension.
Chance to support high-impact IT systems and develop your skills.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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