Operations Lead
2 days ago
Operations Lead Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. The Role The Managed Services Operations Lead is responsible for overseeing the delivery of high-quality IT services to clients. This includes managing service performance, ensuring adherence to SLAs, maintaining strong client relationships, and driving continuous improvement in service delivery processes. The Team The Managed Services Operations Team at Auxilion work with our clients delivering managed services solutions through our onsite capabilities underpinned by our shared services team based remotely in our Sheffield office. These teams range from onsite deskside engineers (Dublin and Belfast), service desks (Sheffield), and our 24/7 monitoring team (Sheffield), and represent an integral part of our clients ability to support and grow their organisations. As a Managed Services Operations Lead in Auxilion you are focused on three key goals, developing your teams, delivery of a best-in-class service to our customers, while ensuring financial objectives are met. You may be requested to assist with any projects from the Auxilion Project Services Team on occasions. Position Responsibilities: Service Management Oversee end-to-end service delivery and ensure it aligns with client requirements and expectations. Monitor and manage performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Address and resolve service-related issues in a timely manner to maintain client satisfaction. Oversee the resolution of critical incidents and ensure root cause analysis is conducted for recurring issues. Implement preventative measures to reduce service disruptions. Client Relationship Management Act as the primary point of contact for clients regarding service-related matters. Foster strong, trust-based relationships with clients to ensure satisfaction and loyalty. Conduct regular governance meetings to assess performance and identify improvement areas. Responsible for driving CSAT within the client Team Leadership and Coordination Lead and manage cross-functional teams to deliver IT services effectively. Ensure proper resource allocation and workload balancing. Line manages teams including performance management, talent management, resource planning providing on the job learning, coaching and mentoring, addressing skills gaps and Career Development Plans, evolving individuals and team structures accordingly Financial Management Manage budgets and optimize costs for service delivery. Ensure that service delivery activities are within financial constraints while maintaining quality Technical Competencies: Strong Service Delivery Management background in ITSM environment ITIL certification an advantage At least 3 years experience in a similar role Business Competencies: Strong leadership and team management capabilities. Self-starter who take ownership over their own performance Problem-solving skills with a proactive and results-oriented approach. Exceptional time management and ability to prioritise tasks effectively. Strong analytical skills to interpret data and make informed decisions. Excellent communication and interpersonal skills for client and team interactions. A passion for enhancing the clients experience Stakeholder and Vendor Management experience Commercial awareness Our Company, Auxilion About Us Work matters. Its where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. Skills: Service Management Client Relationship Management Team Leadership and Coordination Financial Management IT Sector
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Operations Lead
4 days ago
Dublin, Ireland Life Science Consultants (LSC) Full timeLSC have a great contract opportunity for an Operations Lead to join a South Dublin based Biopharmaceutical company that specializes in secondary manufacturing activities such as Formulation, Fill Finish and Packaging. ABOUT THE PROJECT - KEY RESPONSIBILITIES: Function as the site interface between the Product Delivery Teams (PDT's), and Manufacturing...
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Operations Lead
12 hours ago
Dublin, Ireland Life Science Recruitment Ltd Full timeOperations Lead 12 Months AS33864 Were currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Dublin. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do. Ideally the person will have biopharmaceutical manufacturing experience in...
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Operations Lead
4 days ago
Dublin, Ireland Recruitment by Aphex Group Full timePurpose Operations Lead will serve as primary production process owner responsible for New Product Introduction, Life Cycle Management Projects and/or CAPEX projects and established process improvements projects. This role requires in-depth technical and operational knowledge of aseptic Drug Product manufacturing processes; Parts/Components Preparation,...
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Operational Lead
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Dublin, Ireland Team Horizon Full timeTeam Horizon is seeking a Operational Lead to serve as primary production process owner responsible for New Production Introduction, lice cycle management projects and or CAPEX projects and established process improvements projects. This role requires in depth technical and operational knowledge of aseptic drug product manufacturing processes ; parts/...
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Dublin, Ireland State Street International (Ireland) Ltd Full timeJob Description - Cyber Governance, Risk and Compliance Business Operations Lead We are seeking a Business Operations Lead to support the overall GRC Operations Lead with key operational activities within the Governance, Risk and Compliance framework. This role will play a vital part in ensuring that the organization GRC processes are effectively...
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ETF Operations Platform QA Test Lead
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Lead Operations Officer-Level 8
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Dublin, Ireland Robert Walters Full timeTop Asset Management Company is looking for a candidate with over 4 to 5 years Trade Operations and FX Payments experience to join this growing team Senior Trade Operations Analyst - FX payments Salary - 60,000 Euro to 65,000 Euro Hybrid model - 2 days in the office, 3 days working from home Experience: Have experience supporting FX payments, familiar with...
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Utilities Shift Lead
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Quality Lead
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Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeQuality Lead (€60k-€65k DOE) Dublin, Ireland - Hybrid You will support the Quality review process by auditing an agreed number of cases per team member per day. You will be responsible for providing feedback to the relevant stakeholders on a regular basis to support them with performance management. You will also coach the team members where needs be and...
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VP of Operations
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Dublin, Ireland Life Science Recruitment Ltd Full timeVP of Operations Our Dublin based client, a leader in AI-driven medical devices, is seeking an experienced VP of Operations to oversee and manage internal and outsourced activities for R&D, New Product Introduction (NPI), Manufacturing, Maintenance, and Service. This role includes responsibilities for direct management of production processes and release,...
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Plant Operator
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Dublin, Ireland occ computing Full timePlant Operator We are a strategic partner to a leading utility company in Ireland, that due to the continued growth of their business, they have an exciting Plant Operator position that has become available at their power station in Dublin. The Power Station is managed, maintained, and operated to strict efficiency and availability standards in a competitive...
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Operations Supervisor
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Dublin, Ireland The Firm Hotel & Catering Recruitment Full timeTruly unique opportunity in hospitality/tourism with this central Dublin attraction We are currently recruiting an Operations Supervisor for this heritage attraction and venue in central Dublin offering day tours and gala event space. This is a great growth opportunity in hospitality operations with full on the job training provided. Key responsibilities:...
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Operations Manager
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Dublin, Ireland Excel Recruitment Full timeExcel Recruitment are looking for Operations Manager to lead a growing Dublin based team. The ideal candidate would have to have 5+ years experience in the same role. Highly competitive salary decided on experience. This is challenging an exciting new position opening as our Operations Manage as the chosen candidate will encourage and develop the team and...
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Distribution Oversight Lead
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Dublin, Ireland Robert Walters Full timeRobert Walters are excited to be exclusively partnering with a thriving payments business based in Dublin, that are looking to expand on their Distribution function and are seeking a Distribution Oversight Lead to join their growing team. Responsibilties of the Distribution Oversight Lead Oversee and maintain the Distributor Oversight Framework, ensure it...
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Operations Manager
4 days ago
Dublin, Ireland Hall Recruitment Full timeBe one of the first to secure your spot for an initial interview. Apply now, as positions may fill quickly. The official closing date is January 12th, 2025. Operations Manager (9-Month Maternity Contract) Location: Blanchardstown, Dublin 15 Contract Type: Full-Time, On-Site Hours: Monday to Friday, 37.5 hours per week Salary: €60,000 per annum (pro rata)...
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Dublin, Ireland MM Fibre Packaging Ireland Ltd Full time15,500+ employees in 34 countries work with passion on innovation and systainable packaging solutions. MM Group is a leading producer of carton board and folding cartons with an attractive offer in kraft papers and uncoated fine papers. MM promotes sustainable development through innovative, recyclable packaging and paper products. MM as an employer As...
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Product Lead
4 days ago
Dublin, Ireland Recruitment by Aphex Group Full timePurpose The Product lead Process Development will report to the Sr. Manager Process Development in the Portfolio Management and Delivery group and will be responsible for leading a cross-functional product team in a matrix organisation to deliver new technologies and products. The successful candidate will have at least five years experience within the...
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IT Operations Manager
4 days ago
Dublin, Ireland Synergy Recruitment Partners Full timeExcellent opportuniy an experienced Senior IT Lead to lead the technology operations at Dublin site. This is a fantastic opportunity to be part of a forward-thinking organization that is driving innovation in the healthcare and pharmaceutical industry. As Senior IT Lead, you will be responsible for overseeing IT operations, ensuring that the systems...
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QA Lead
4 days ago
Dublin, Ireland daa Full timedaa Labs are on a mission to enhance our operational efficiency, capacity and customer experience, through innovative technology solutions. As part of our ambitious plan to increase our development capacity, we are looking for a skilled QA Lead to oversee our quality assurance efforts, ensuring that our software products meet the highest standards of quality...
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VNA Operative
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