Assistant Front Office Manager

Discover Your Future at Osprey Hotel – Where Every Day is a New OpportunityOur Hotel:The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland's Ancient East.Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment?Look no further than the Osprey HotelGetting to the Osprey : Free onsite parking for staff .Using public transport , the bus will leave you just a short walk away from the hotel.Using the train , you can hop on the feeder bus into Naas from the Sallins train station and this will leave you with just a short walk to the hotel.The Role:Reporting to the Front Office Manager, we are looking for an experienced, energetic and dynamic candidate for this role.As Assistant Front Office Manager you will have the ability to lead, direct and work in partnership with your team.Good computer skills and the ability to communicate fluently in English are essential for this role.Excellent customer care and interpersonal skill are also essential.You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel sector.About The RoleDuties will include:To assist the Front Office Manager and support the front office team.Assisting in the efficient running of the front office activities ensuring highest standard of customer serviceResponsibility for training and development of existing and new members of staff through use of SOP'sTo carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when requiredTo deal with any guest complaints, queries and suggestions quickly and efficientlyMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessMaintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contractsTo make sure the highest standards of customer care are met at all timesTo provide friendly and efficient service and available at all times to assist with any queriesTo assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all timesTo manage staff ensuring company policy is adhered to at all timesUse of onsite computer systems as well as email and Microsoft packagesThe ideal candidate for this position:Must have previous experience in front office role in a hotelPrevious PMS experienceBe courteous and focused on providing a consistently high standard of serviceMust be a team player with the ability to multi taskBe able to cope well under pressure.Be able to work on your own initiative.Must be standards driven and detail orientated, with the desire to progress within the hospitality industryMust possess excellent communication and interpersonal skillsCommunicate fluently in English (written & oral).Why Work With Us?We offer a variety of roster options that can be tailored to suit a positive work-life balance.We are a team of talented professionals who work well together and we are a fun team to work with.We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.#ThisIsYourPlaceRequired CriteriaMust have previous experience within the front Office department as a SupervisorMust Be a team player with the ability to multi taskSkills NeededAbout The CompanyFounded in ****, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties.With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners.The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation.PREM Group also emphasizes sustainability, ensuring responsible practices across its operations.Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners.With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.Company CulturePREM Group promotes a culture of collaboration, innovation, and inclusivity.The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued.Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential.Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives.At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.Company BenefitsPREM Group offers a range of benefits designed to attract, retain, and support its employees.Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry.Health and well-being are prioritized, with wellness programs and access to mental health resources available.The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements.A strong emphasis is placed on work-life balance, with flexible working arrangements where possible.PREM Group's supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company's continued success.Just some of the benefits of working with us:Great Place to Work AccreditedAwarded 'Best Employer' at the Failte Ireland Employer Excellence Awards **** & ****Awarded 'Best Workplace in Ireland ****'Awarded 'Best Workplace for Women in Ireland ****'Awarded 'Best Workplace for Health & Wellbeing ****'Awarded 'Outstanding Employer' by Failte IrelandShared accommodation available if requiredExcellent working environmentLearning & development opportunitiesCareer progression opportunitiesCompetitive salaryStaff uniformEmployee discount rates as well as friends and family ratesBreakfast, lunch and dinner options providedNewly refurbished staff canteenAnnual housekeeping awards including overall employee of the year and quarter yearSummer and Christmas partyFlexible working hoursExcellent hotel staff rates across Ireland, UK & Continental EuropeEmployee assistance programmeDiscounted health InsuranceFree car parkingHealth insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration eventsSalaryNot disclosed