Head Of Client Services

3 days ago Be among the first 25 applicants
What you will do
Reporting to Global Creative's Creative Director, we are looking for a Head of Client Services to join us to lead a team of Client Services Specialists and Coordinators, ensuring the team develops long-term client partnerships that result in mutually beneficial, growth-oriented business and working relationships.
You will actively strategize around and problem-solve often complicated briefs with lead generation top of mind.
Job Description
What you will do
Reporting to Global Creative's Creative Director, we are looking for a Head of Client Services to join us to lead a team of Client Services Specialists and Coordinators, ensuring the team develops long-term client partnerships that result in mutually beneficial, growth-oriented business and working relationships.
You will actively strategize around and problem-solve often complicated briefs with lead generation top of mind.
How Will You Do It
Assist with strategic account planning for identified accounts that includes strategic account plans, retention and growth targets.
Build and maintain client relationships with low-level, mid-level and senior-level management.
Influence to provide opportunities to educate the client on Global Creative's services - directly or through the Client Services team.
Lead the development of integrated solutions that leverage Global Creative offerings and are mutually beneficial for the client and Global Creative.
Ensure client is satisfied with performance of our Client Services Team and level of service.
Act proactively to manage the business effectively.
Manage account operational procedures with an eye on overall account optimization.
Ensure all account records and activity are completed within guidelines, policy and procedures.
Assist in developing presentations for prospective clients, including QBRs, RFPs and proposals.
Keep management informed regularly of events/issues that could impact client relationship.
Lead a team of Client Services Specialists and Coordinators – this includes interviewing and training team members; overseeing the planning, assigning and directing work; evaluating work quality, appraising performance; addressing complaints and resolving challenges.
Think strategically and tactically to meet client needs, to improve current services or to deliver new services.
Ensure Client Services teams provide thorough client input to the respective internal teams.
Ensure team operates within established processes and procedures to ensure timely and accurate delivery of client's services.
Alongside other Heads of Depts, contribute to the development of strategies and execution for current or prospective services that Global Creative may offer to the client.
Required
What we look for:
Ability to think strategically and act tactically in order to align Global Creative's services with customer needs.
Working understanding of marketing strategy, creative, photography/videography, print production, media and digital communication platforms.
Solid business acumen and knowledge to assess new business opportunities and know when to change current account strategies.
Minimum 8 years of experience in account management; at least 3 years of management experience required.
Strong team player with demonstrated leadership acumen.
Solid negotiation skills required.
Knowledge of customer services, sales, retail structure, operations, account service/sales management best practices and proven ability to communicate and implement.
Ability to manage and develop team members in a highly interactive team environment; leading Client Service teams to deliver first class service to the Clients.
Ability to respond quickly and effectively to clients' needs and issues.
Strong written and verbal communication and interpersonal skills.
Ability to understand and communicate complex concepts/business issues verbally and in writing to clients, associates and management.
Ability to understand and manage the execution of tasks to achieve Client's marketing goals.
Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence; flexibility and adaptability are strengths of yours.
Acute customer focus; demonstrate empathy with the Client's needs.
Demonstrate an analytical approach to problem solving.
Demonstrate the ability to act on own initiative.
Ability and willingness to take direction from superiors.
Ability and willingness to seek suggestions from peers and employees.
Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
Preferred
Bachelor's degree in advertising, communication, marketing or related field.
(MBA a plus)
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Business Development and Sales
Industries
Industrial Machinery Manufacturing
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