Service Advisor

Salary €34,000 DOE + €5,000 OTE + Monday - Friday onlyAre you looking for a better work/life balance....Join my client in Tullamore as a Service AdvisorAs a Service Advisor, in Tullamore you will play a crucial role in ensuring customer satisfaction and loyalty. You will be responsible for managing the entire service process, from scheduling appointments to handling customer inquiries and ensuring timely service delivery.Benefits:Basic Salary €34,000 DOE€5,000 uncapped OTEMonday - Friday working + No Bank HolidaysKey Responsibilities:Greet customers warmly and professionally upon arrival.Actively listen to customer concerns and needs, providing clear and informative explanations.Manage customer expectations and keep them updated on service progress.Resolve customer complaints and issues in a timely and satisfactory manner.Efficiently schedule service appointments based on customer availability and technician workload.Manage appointment changes and cancellations effectively.Ensure accurate and timely completion of service orders and paperwork.Coordinate with technicians to ensure efficient service delivery.Follow up with customers after service to ensure satisfaction and address any concerns.Promote additional services and products to enhance customer valuesCross-sell products and services to increase revenueCollaborate effectively with other team members to provide excellent customer service.Qualifications:Previous experience in the automotive industry, preferably as a Service Advisor.Strong customer service skills and a positive attitude.Excellent communication and interpersonal skills.Ability to work under pressure and meet deadlines.Proficiency in using dealership management systems - Kerridge & KeyloopValid full driving licence.If you're passionate about customer service and ready to take on an exciting and rewarding role as a Service Advisor in Tullamore, Please click to apply.Consultant: Beckie Gardner Job Number: BG0023 / INDCOMLocation: TullamoreJob ID: Service Advisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy