Assistant Manager

Overview
Role - Assistant Manager
Location - Grafton Street, Dublin
Hours - 40 hours
Are you ready to rethink your routine?
We're looking for an Assistant Business Manager to join our sparkling Grafton Street team.
A Trinny London Artist is the true heart of where everything happens.
You'll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare.
You'll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people.
You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you're talking to.
Welcome to Trinny London
Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we\'re only just getting started.
Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands.
We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
We live by three core values: bring fearless passion, act with smart intent and all wear yellow together.
We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team.
We listen to every idea, big or small, and make considered decisions.
We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all
Delivering impeccable customer service, sharing your knowledge with each customer
Embody Trinny London's brand and style and priding yourself on knowing that your customers are returning back to you
Ensure that you, your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Business Development Manager where deemed necessary
Supporting the Business Manager with the daily, monthly and quarterly running of the counter, supporting to create and maintain an atmosphere geared to achieving sales
Use our HR system, for reporting and employee file management
Assist with 121s and reviews, championing your team's ambitions to progress
Motivate your team to continually strive to improve their artistry and product knowledge, utilising education and training team and resources
Assist the business manager with event planning and stock management
Qualifications
Experience leading a team (minimum of 5 people), ideally within the luxury sector
Passionate for makeup and skincare
Proven experience leading a team to success within the retail industry
Adaptable and confident with an ever-changing environment
Positive and can-do attitude
Strong communication and mathematical skills
Comfortable working towards and exceeding KPIs
Punctual and organised
Benefits
Welcome Trinny London Starter Stack
Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
Competitive commission structure
Bookado (activity membership service)
T-Parties = summer and festive celebrations
Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build.
We champion inclusivity and giving everyone a chance to be the best versions of themselves.
We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
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