Customer Service Advisor Full Time

6 days ago

Dublin, Dublin City, Ireland National Express Group Plc Full time

Airside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our
new premier parking service at Dublin Airport.
We are hiring for full time
Customer Service Advisors
to join our diverse and dynamic team to support the elevation of the overall airport experience.
Running a 24/7 service, shifts will be
11pm to 7:30am
3am till 11:30 am
7 am til 3:30am
11 am till 7:30pm
3pm to 11:30 pm
3am till 09:30pm
(maybe subject to change)
As a Customer Service Advisor you
will be outdoor working
as the face of our valet parking operation.
You will meet and greet each customer dropping off or picking up their vehicle, directing them as appropriate and ensuring customers' valuable items have been removed or are stored safely.
With an awareness of the end-to-end operation, you will receive training to support your team in either a Driver or Team Leader function if required.
What you'll need...
Good level's of stamina are required as you will need to be available to assist customers while working outside
Excellent people and communication skills with the ability to deal with people effectively and with ease
A proactive 'want to help' attitude
Experience of delivering excellent customer service in a fast paced working environment
Basic computer literacy [Social Media experience desirable]
A Full valid UK/ EU car licence [desirable]
The ability to work shift patterns including weekends and bank holidays to meet business demands
What you'll do...
Assisting with customer enquiries face to face, over the phone, by email or social channels
Managing all queries and complaints in the first instance and escalate as appropriate
Maintaining an accurate handover process, including vehicle key receipts and paperwork
Maintain accurate key management; keeping an up to date list for of vehicle keys needed by hour [considered flight arrival times/delays], scanning out vehicle keys for Drivers or Team Leaders, securing vehicle keys dropped off by customers, completing vehicle key audits at regular intervals and managing a daily reconciliation
Initial investigation and review of complaints or damage claims, escalating for further investigation on to the Team Leader or Operations Manager as appropriate
What we'll offer you...
€31,707.52 per annum [with a Night shift allowance
23 days annual leave + Bank Holidays
Company pension after 6 months service
Life insurance
Private online GP service
Access to our Employee Assistance programme
Employee discounts
Free coach travel on National Express Ireland Services
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
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