Sr. Program Manager, Strategic Account Services
4 weeks ago
Sr.
Program Manager, Strategic Account ServicesAmazon Mexico is seeking an innovative and results-driven Program Manager to lead our efforts in enhancing seller experience and implementing next-generation seller management tools.
This role is crucial in driving seller success and developing solutions that support business growth.
The ideal candidate will have a strong background in project management, a data-driven approach, and excellent cross-functional collaboration skills.
The successful candidate will play a pivotal role in enhancing the Amazon Marketplace experience for sellers in Mexico, driving innovations that support business growth and improve operational efficiency.
Key job responsibilities
Seller Experience Enhancement:
- Lead initiatives to improve seller support operations and optimize service delivery
- Develop and implement programs to increase seller satisfaction and operational efficiency
- Drive automation and process improvement projects to enhance the seller support experience
- Analyze seller feedback and satisfaction metrics to identify opportunities for improvement
Platform Development and Implementation:
- Lead the implementation of new seller management tools and solutions
- Prioritize feature releases based on business impact and market needs
- Collaborate with global teams to ensure successful platform adoption
- Drive continuous improvement of seller-facing tools and processes
Project Management:
- Develop and maintain project plans, timelines, and resource allocations for multiple initiatives
- Identify and mitigate risks, resolve issues, and remove obstacles to project success
- Provide regular updates to leadership on project status, KPIs, and business impact
- Drive data-driven decision making across multiple workstreams
Cross-functional Collaboration:
- Work closely with technology teams, business partners, and global stakeholders
- Facilitate communication between different teams to ensure seamless integration of new features
- Build strong partnerships across organizations to drive program success
Data Analysis and Reporting:
- Leverage data to make informed decisions and present insights to stakeholders
- Create and maintain dashboards to track key performance metrics
- Develop and monitor success metrics for various initiatives
BASIC QUALIFICATIONS- Bachelor's degree
- 8+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Fluent in English and Spanish (written and spoken)
- Advanced Excel
PREFERRED QUALIFICATIONS- 8+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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