Manager, Customer Education
4 weeks ago
OverviewManager, Customer Education (Production & Innovation) — Dublin, IrelandIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin, and the Intercom Customer Service Suite, support faster, smarter, and more human customer service.Intercom was founded in **** and serves nearly 30,000 global businesses.We value speed, quality, and a relentless focus on customer value.What's the opportunity?Our Customer Education team equips customers with the knowledge, tools, and training they need to get the most value out of Intercom.This senior, strategic role sits at the intersection of learning, technology, and design and requires creativity, operational rigor, and strong cross-functional collaboration.What will I be doing?Define, codify and evolve our production process with a strong focus on video and continuous innovation, including AI production tools and processes.Own voice, tone, design, style, and user experience across our customer education content and surfaces.Partner with LXDs and other producers to lead creative direction.Formalize inputs for the content roadmap from CSM, Support, Product, Growth, and other business requirements; assess, prioritize, and manage expectations before production.Build and maintain a production roadmap and calendar to ensure on-time launches aligned with priorities.Directly produce and deliver impactful educational content while driving innovation and serving as a hands-on leader.Be data-literate and own content, systems, and processes performance (e.g., on-time shipping, learner sentiment, content performance).What skills do I need?5+ years of proven experience leading customer education production and deliveryStrong project and people management experience (3+ years managing contractors, vendors, and/or direct reports)Track record of scaling production through tooling, workflows, and process innovationComfort with new technology and AI tools for customer experienceStrong cross-functional collaboration to drive customer outcomes at scaleNatural storyteller with ability to explain complex topics simplyData-driven with experience in A/B testing and data visualization (e.g., Tableau)Player-coach with strong execution; hands-on role, not just people managementBenefitsCompetitive salary and equityPension scheme with up to 4% matchingComprehensive health and dental insurance for you and dependentsFlexible paid time offPaid maternity leave and six weeks of paternity leaveCycle-to-Work Scheme with secure bike storageMacBooks provided (or your preferred equipment)Relocation support for moving to the officeWork arrangementsIntercom has a hybrid working policy.In-office presence is expected at least three days per week.Intercom is an equal employment opportunity employer.We value diversity and are committed to an inclusive workplace.Apply for this jobTo express interest, please provide your resume and details through the application process.#J-*****-Ljbffr
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Manager, Contracts
4 weeks ago
Dublin, Ireland Manager Berater Full timeThe candidate will join the Legal Team as Contracts Manager, working on various transactions including leases, acquisitions, novations, lease returns, redeployments, and sales. Based in Miami or Dublin, the Contracts Manager will benefit from the support and experience of the Legal Team, senior management at Carlyle Aviation Partners, and external industry...
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Manager, Contracts
4 weeks ago
Dublin, Ireland Manager Berater Full timeThe candidate will join the Legal Team as Contracts Manager, working on various transactions including leases, acquisitions, novations, lease returns, redeployments, and sales.Based in Miami or Dublin, the Contracts Manager will benefit from the support and experience of the Legal Team, senior management at Carlyle Aviation Partners, and external industry...
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Manager, Customer Education
4 weeks ago
Dublin, Ireland Intercom Full timeOverviewManager, Customer Education (Production & Innovation) – Dublin, Ireland.Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin and the Intercom Customer Service Suite enable AI-enhanced support across products and channels.Intercom was founded in **** and is trusted by...
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Dublin, Ireland Healthxchange Full timeEducation & Customer Care Executive Reports to: Academy Manager Location: Dublin Package: Competitive salary + annual bonus About Healthxchange: Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including...
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Education And Professional Development Manager
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Dublin, Ireland Lex Consultancy Full timeEducation & Professional Development Manager required for a 4 month temporary contract within a regulatory body in Dublin 4.Located a short distance from Lansdowne dart station with a 4 day week onsite requirement.The salary on offer is €50,000- €60,000pro rata.Key ResponsibilitiesProvide leadership and strategic management as part of the Executive Team,...
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Education And Professional Development Manager
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Dublin, Ireland Lex Consultancy Ltd Full timePart-Time Education & Professional Development Manager required for a 4-month temporary contract within a regulatory body in Dublin 4.Located a short distance from Lansdowne Dart Station with a 4-day week onsite requirement.The salary on offer is €50,000–€60,000 pro-rata.Key ResponsibilitiesProvide leadership and strategic management as part of the...
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Dublin, Ireland Compass Education Full timeCome shape the future of education with us. At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) and already support over 4,500 schools across Australia, Ireland and the UK. At Compass, we're brought together by...
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Dublin, Ireland Lex Consultancy Full timePart-Time Education & Professional Development Manager required for a 4 month temporary contract within a regulatory body in Dublin 4. Located a short distance from Lansdowne dart station with a 4 day week onsite requirement. The salary on offer is €50,000- €60,000pro rata. Key Responsibilities: Provide leadership and strategic management as part of the...
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Dublin, Ireland Lex Consultancy Full timeEducation & Professional Development Manager required for a 4 month temporary contract within a regulatory body in Dublin 4. Located a short distance from Lansdowne dart station with a 4 day week onsite requirement. The salary on offer is €50,000- €60,000pro rata. Key Responsibilities - Provide leadership and strategic management as part of the...
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Mid-Level Software Engineer
4 weeks ago
Dublin, Ireland Compass Education Full timeCome shape the future of education with us.At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable.We're a global provider of School Management Information Systems (MIS) and already support over 4,500 schools across Australia, Ireland and the UK.At Compass, we're brought together by a...
