Manager System Operations, Re:Cycle Reverse Logistics

OverviewThe re:Cycle Reverse Logistics organization's Operations Integration team is seeking a detail-oriented, curious, and self-driven Manager of System Operations to support the organization by maintaining and continuously improving day-to-day global system operations.Responsibilities include1) managing and prioritizing system incidents or "bugs" for resolution with the 3P system service provider,2) evaluating and driving quality, reliability, and accuracy in system performance and in the data captured by the system,3) conducting regular audits to proactively assess for system, reporting, and production security threats,4) analyzing system and operational KPIs to identify and drive continuous improvement in both areas, and5) acting as the primary liaison to manage system escalations, last-mile system changes, and requirements gathering for non-self-serviceable system enhancements.This role also manages the team's global System Administrators who oversee localized day-to-day system operations and configurations for 450+ worldwide users (and growing), and Data Stewards who ensure 100% reliability in the data extracted from these systems that feeds 70+ data tables responsible for financial, environmental sustainability, and regulatory reporting.The role frequently interfaces with the system's 3P service provider to manage functional and data incidents and user licensing, and to facilitate regular performance reviews.The position offers an exciting blend of people, systems, operation, and data management in a high-performing product team that guarantees system readiness in support of global warehouse operations that maximize asset lifecycle value and environmental sustainability for used electronics.Key job responsibilitiesManaging and developing a high-performing team of System Administrators and Data Stewards to ensure optimum output and balance, and to manage shifting dynamics as the fast-growing organization/team evolvesManaging ticket queues, prioritization, tradeoffs, and stakeholder communications for system feature and data incidents, ensuring that the biggest impacts are remedied and root caused with 3P service providers and internal software teams as quickly as possibleOwning and regularly presenting metrics, findings, priorities, and communications to both internal and external stakeholders and leadership to manage timelines and expectationsConducting and coordinating system, data, and operation security audits to proactively identify and resolve vulnerabilitiesConducting and coordinating systems, data, ticket queue, and operation analyses to proactively identify and drive continuous improvements that optimize day-to-day operationsDriving collaboration, alignment, documentation, and communications to prepare systems and global operations for last mile system changesAbout the teamThe re:Cycle Reverse Logistics organization offers worldwide cloud providers a centralized means to disassemble, sort, function test, in-warranty return, repair/refurbish, erase/wipe, and disposition server and networking assets that break or are no longer needed.The organization depends on the Operations Integration team to maintain, continuously improve, and develop new features in their warehouse management and allocation systems that processes and monitors assets from arrival to departure through sales across five global facilities, ensuring reliable and repeatable operational and asset safety, security, traceability, business value, and productivity are supported and reported through joint systems.Basic Qualifications2+ years of software systems management and/or 3+ years operations management, in a warehousing, supply chain, manufacturing, or reverse logistics environment2+ years of direct report people managementBachelor's degree in Supply Chain, Warehouse Operations, Information Systems, Data Science, or related, or 4+ additional years of related experience in lieu of a degree2+ years using Microsoft Office tools (Excel, Word, etc.)Preferred QualificationsExperience managing a remote or globally distributed teamProven track record for improving metrics and performance to SLAHands-on experience using warehouse management and/or inventory control systemsExperience managing a 3rd party vendorExperience using data mining and data visualization tools (SQL, Tableau, QuickSight etc.)Strong verbal and written communication skills to translate complex problems using non-technical termsExperience using AWS platforms, (S3, RedShift, etc.)Amazon is an equal opportunities employer.We believe passionately that employing a diverse workforce is central to our success.We make recruiting decisions based on your experience and skills.We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon.Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.#J-*****-Ljbffr