Night Time Fab Agent

2 weeks ago

Dundalk, Ireland Boylesports Full time

Night Time FAB AgentLocation: Dundalk Head OfficeRole Purpose: To provide a friendly and efficient phone service to all BOYLE Sports customers.Key Responsibilities (Main Duties):Provide a friendly and efficient bet placement service to BOYLE Sports customersProvide support & assistance to online customers during working hoursProcess all customer requests that require additional administration duties Meet Organisational ObjectivesPlay a critical role in the delivery of the organisations objective of being customer service focusedProvide frontline support to all of our customers both internally & externallyProvide support to marketing campaignsPerformance measurements:Meet and exceed performance standards set out in the call monitoring processDemonstrate commitment through punctuality and attendance Training:Undertake to learn new skills and knowledge as your job requiresTake an interest in sporting eventsBOYLE Sports Call Centre agents must have:Excellent telephone mannerAn ability to demonstrate patience and enthusiasm with BOYLE Sports customersAptitude to deliver a customer focused serviceEnthusiasm and self-motivatedA logical and accurate approach to work and the ability to learn new skills quicklyExcellent communication and interpersonal skillsPC skills including Word, Excel, Access and PowerPoint are desirable but not mandatory

  • Night Time Fab Agent

    2 weeks ago

    Dundalk, Ireland Boyle Sports Full time

    Night Time FAB AgentLocation:Dundalk Head OfficeRole Purpose:To provide a friendly and efficient phone service to all BOYLE Sports customers.Key Responsibilities (Main Duties):• Provide a friendly and efficient bet placement service to BOYLE Sports customers• Provide support & assistance to online customers during working hours• Process all customer...

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