Senior/Lead Network Engineer

3 days ago

Dublin, Dublin City, Ireland Griddable Full time

Be among the first 25 applicants
Description
Salesforce is looking for a Senior/Lead Network Engineer to join the Global Network Operations team.
This team is responsible for 24x7 follow-the-sun support of the Salesforce environment.
You will be responsible for incident management on all aspects of the production network, including break/fix and proactive maintenance to resolve outages and minimise potential future impact.
This includes hardware/software lifecycle management, network hygiene/standardisation, run-list automation, and network monitoring improvements to proactively diagnose potential issues.
You will provide third-line support for network-related customer issues and ensure that thorough root cause analysis is completed on all customer-impacting issues.
Responsibilities
Ensure all network issues are resolved in a timely manner, with minimal impact to customers.
Perform high-level troubleshooting and analysis to determine the root cause of network outages and implement workarounds and/or permanent solutions.
Isolate hardware and software problems on network devices and work with vendors to resolve issues as necessary.
Perform break/fix maintenance, such as RMAs, routing changes/traffic engineering, DDoS mitigation, etc.
Perform proactive network maintenance, such as code upgrades, hardware refreshes, config updates, peering/transit turnups, and cleanup/decoms.
Work collaboratively with engineering teams to proactively improve network stability and reduce the likelihood of future outages.
Provide third-line customer support and technical expertise for network-related issues.
Drive service ownership for the Network Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation.
Required Skills
High level of proficiency with TCP/IP networking and core technologies (MPLS, BGP, OSPF, DNS, HTTP, etc.).
Experience with Cisco and Juniper router and switch hardware installation and troubleshooting.
Experience deploying and managing large-scale distributed network environments.
Knowledge of firewalls and access-list configuration and troubleshooting.
In-depth knowledge and experience in Unix/Linux environments.
Experience with performance analysis, systems software, and systems architecture.
Knowledge of system performance methodologies with hands-on empirical monitoring and data-driven decision making.
Strong analytical problem-solving skills and ability to troubleshoot complex issues quickly while handling multiple priorities.
Team-oriented with good written and verbal communication skills and strong time-management abilities.
Desired Skills
Experience configuring and troubleshooting load balancers, particularly F5.
Packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.
Experience deploying, customizing, and scaling a network monitoring solution.
Proficiency in scripting/programming with Python, Perl, etc.
Other Requirements
Ability to participate in an on-call rotation to provide network engineering support on weekends.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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