Help Desk Engineer

4 weeks ago


Limerick, Ireland The Recruitment Company Full time

Limerick LocationOpportunity for Personalised Training & Certifications €30000 - €(phone number removed)/Year + BenefitsThis role is ideal for someone passionate about technology, customer service, and career development. Our client will provide a training and certification roadmap from day one, offering excellent opportunities for growth and learning. Kindly note that you are require to be based in Limerick or within a commutable distance. Your Responsibilities:Respond to and resolve Service Desk tickets.Maintain compliance with Service Level Agreements (SLAs).Engage in regular client communications.Manage daily client-specific tasks.Maintain and update client documentation.Identify and suggest process improvements and solutions.Your Qualifications:Strong verbal and written communication abilities.Minimum of 2-3 years of relevant experience.A 3rd-level Diploma/Degree is advantageous.Proficiency in the Microsoft suite.Understanding of core networking principles.(Desirable) Industry-recognized certifications (e.g., CompTIA, MCSA, CCNA).Experience with Windows Server, Hyper-V, and firewalls.Strong communication skills.Client-focused mindset.Proactive and improvement-oriented.Passion for technology.Team-oriented and collaborative.Self-motivated with excellent problem-solving abilities.Strong analytical skills.Solid understanding and troubleshooting capabilities for computer systems and software.Please APPLY directly or contact me on (phone number removed) / (url removed) for further details


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