Field Engineer

Overview1 day ago Be among the first 25 applicantsEnet is Ireland's largest, open access network provider, building and operating the largest alternative wholesale telecoms network in Ireland.As the Field Engineer, you will carry out surveys/ installs and handle tickets assigned to the field team and to resolve them as quickly and efficiently as possible.You will work closely with the logistics team, your counterparts in the field team and back-office teams.You will ensure excellent levels of customer service is always provided.The role will involve several technical and administrative activities such as analysing data from the trouble ticketing system to determine best action to take, completing documentation after surveys and installs, use of salesforce tool, liaising with various back-office teams, resolving issues efficiently, and responding to customer queries and managing SLA's.Key ResponsibilitiesTake end-to-end ownership of all assigned field activities, ensuring tasks are completed efficiently and to a high standard.Collaborate closely with the logistics team, fellow Field Engineers, back-office support, and customers to meet KPIs, reduce repair times, improve network reliability, and enhance overall customer experience.Actively monitor the ticketing system, promptly taking ownership of open faults in your area.Provide real-time updates as tasks progress and manage each issue through to full resolution.Perform detailed site surveys and assessments to support new deployments and infrastructure upgrades.Diagnose and resolve on-site hardware and network faults, using appropriate tools and troubleshooting techniques.Conduct preventative maintenance on network infrastructure and implement system upgrades as needed.Work closely with network engineers and project managers to meet service delivery milestones and project timelines.Manage and track van stock and local rollout inventory; coordinate with logistics to replenish parts as necessary.Be based in a defined geographical area, with flexibility to travel across regions as operational needs require.Serve as Clerk of Works for Enet switch site installations, ensuring build quality and compliance with standards.Participate in the on-call rota for Enet core network support, responding to incidents as required.Conduct on-site health checks, proactively identifying and reporting any defects or risks.Carry out any additional tasks assigned by the Line Manager in response to changing operational demands.Always ensure compliance with health and safety regulations, company procedures, and industry standards.Key Skills / Qualifications3–5 years' experience as a Telecommunications Field Engineer.Third level qualification in Telecommunications, Electronics, Electrical Engineering, or a related field.Hands-on experience with Cisco equipment, including routers and switches.Proficient in interpreting technical diagrams, network schematics, and equipment manuals.Strong understanding of IP networking and telecommunications systems.Excellent interpersonal skills with a proven ability to build and maintain customer relationships.Proven problem-solving and troubleshooting skills with a proactive, solution-oriented mindset.Self-starter with the ability to work independently and adapt quickly to dynamic situations.Familiarity with relevant regulatory standards and environmental practices.Strong team player who collaborates well in cross-functional environments.Valid driver's license and flexibility to travel frequentlySpeed Fibre Group (the home of Enet, Enet Communications and Magnet+) is an inclusive employer, and is committed to providing reasonable accommodations for potential and existing employees with any kind of disability.Should you wish to request a reasonable accommodation we encourage you to let us know when you apply.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesTelecommunications#J-*****-Ljbffr