Assistant Operations Manager

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences.We now have a fantastic new opportunity for anAssistant Operations Managerto join our team and contribute to the future success of Killashee Hotel.Objective of the RoleReporting to the Operations Manager, Assistant Operations Manager will be responsible for smooth running of the hotel operation, and ensure that our guests experience the highest quality service and memorable stays and events.Key Requirements:2 years of previous experience in a similar roleExcellent communication skillsSelfmotivated and have positive attitudePassionate about hospitality and excellent service deliveryHands on management styleBuilds and sustains effective relationships with employees and customersMotivates, inspires and empowers others to improve performance and achieve goalsProvides a great work environment through demonstration of company core valuesMain Duties:Assist and lead daily operations across all departments, ensuring smooth guest experiences and efficient service delivery.Work closely with management team to establish new standards, develop systems, and implement best practices.Support the development of future offerings while maintaining consistency in current services.Oversee staffing, training, and performance management to build a motivated and customerfocused team.Assist in monitoring operational performance, compliance, and financial targets, reporting progress regularly.To develop a close working relationship with all departments, colleagues and managers to ensure guest expectations are met.To deal with all customer queries and complaints in a timely manner in line with the hotels standards of operation.Working alongside and supporting Operations Manager in all departmental projects, initiatives.Motivate and create engaging work environment for all the team members.Why work with us:At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team.We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry.As a valued member of our team, you will benefit from:Professional Growth & Development: Ongoing training and upskilling opportunities to support your career progression.External & Internal programs provided.Complimentary Leisure Centre Membership: Enjoy full access to our leisure facilities to help you stay active and well.Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.Exclusive Employee Rates: Discounted stays at FBD Hotels & Resorts - perfect for your welldeserved breaks.Five hotels in Ireland and 2 hotels in Spain.Health & Wellbeing Support: Access to our Employee Assistance Program and a range of wellness initiatives to support your overall wellbeing.Insurance Discounts: Affinity rates on home, car, and travel insurance through FBD Insurance.Free OnSite Parking: Hasslefree and secure parking available for all team members.Meals Provided on Duty: Fresh and nutritious meals provided while you work.Facilities for unlimited amount of tea and coffee during the shift hours.Employee Referral Programme: Recommend great people and earn rewards through our referral incentive scheme.Team Social Events: Regular events that bring our team together to relax and connect outside of work.From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.Flexible Scheduling: Shift patterns designed to support a healthy worklife balance.Positive Team Culture: A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition.Fostering positive work culture through living by companies' core values.Recognition Programmes: Celebrate achievements and milestones through our dedicated team recognition initiatives.Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.