Community Operations Analyst
10 hours ago
Role - Community Operations Analyst - Multilingual Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Multilingual Languages we are recruiting for (and if your language is not listed is because we do not need it at the moment, thank you for taking note of that): Albanian, Danish, Dutch, Finnish, Greek, Hebrew, Indonesian, Lithuanian, Norwegian, Thai. If you are fluent in one of the following languages and have a good level of English (at least B2), then please keep reading. otherwise please look elsewhere for your next job. At Covalen, we're not just a business process outsourcing (BPO) service provider we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies. DUTIES AND RESPONSABILITIES Assist our clients community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about clients products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing whats right Investigate and resolve issues that are reported on clients platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce clients Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns and escalate issues outside the company policy to the global team. ABOUT YOU Strong personal resilience with the ability to operate in a pressured and fast paced environment. High adaptability and positive approach to challenges. Ability to make decisions. Ability to solve problems. Effective Time management & Prioritization skills. Ability to work as part of a team. Ability to consistently hit KPIs on time. ESSENTIAL COMPETENCIES: Fluent in market language and English. Cultural understanding of the market. Experience in working in an office environment is preferable. Extremely reliable, consistent, and hard-working Passion for ensuring a positive, safe user experience Flexible in working in a faced paced environment with different projects to work on. Ability to learn new information in a short period of time Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European) BENEFITS Meals provided onsite during shift hours Health Care Extensive Training & Development Free access to Group Scheme website Free access to 24-hour Employee Assistance Programme (EAP) Free access to Wellness Programme Tax Saver Scheme Bike to Work Scheme Equal opportunity employers: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community. For more information, don't hesitate to reach out to this mail ID : and your journey to becoming a valued part of Covalen starts here. Apply Now or Reach Out for More Information. #LI-AF2 #Covalen #BPOjobs #trustandsafety #CareerOpportunity #JoinOurTeam #Covalenjobs #Entryleveljobs #dublin #contentmoderation #contentmoderator #irishjobs #workinireland #CplCovalen #CovalenLinke Skills: customer service multitasking quick learner
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Community Operations Analyst Hebrew Speakers
10 hours ago
Dublin, Ireland Covalen Full timeRole - Community Operations Analyst - Hebrew Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider we're industry pioneers collaborating with...
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