Customer Service Agent

4 weeks ago

Clondalkin, South Dublin, Ireland Aryzta Full time

The Candidate
We\'re looking for an enthusiastic, target driven Customer Service Agent to join our friendly Customer Service team in our Grange Castle office (Dublin 22).
You should be an excellent communicator, be comfortable presenting products or services over the phone, as well as dealing with customer concerns and queries.
The Role
Our customer service agents are responsible for:
Delivering professional, efficient and timely customer service
Contacting existing, new and lapsed customers via outbound and inbound calls to
Asking questions to identify customer needs and maximise sales opportunities
Processing orders accurately
Going the "extra mile" to meet sales targets, facilitate future sales, and sell new products
Developing relationships and building rapport to ensure customer satisfaction
Being the experts in our product portfolio and understanding of industry trends
Contributing to the overall success of the sales team through suggesting areas for improvement and opportunities for focusing new business campaigns
Skills & Qualifications – Essential
Experience working in a FMCG or food-related role
Experience within a contact centre environment or other sales/customer service role
Self-motivated, competitive individual with drive and a track record of successfully meeting sales targets
Ability to learn about products and services and explain them to customers
Excellent communication and interpersonal skills
Strong negotiation skills with the ability to resolve issues and address complaints effectively
Experience meeting targets within a team environment
Confident and professional manner
Skills & Qualifications – Desirable
Proficient in MS Office and SAP
What We Offer
Hybrid Work arrangement (3 days onsite, 2 WFH)
Income Continuance (Illness) and Life Assurance Cover
Maternity and Paternity top up
Flexible and Hybrid Working Arrangements
Gym on Site
Free Parking
1 day paid Wellness Leave
22 days annual leave increasing to 26 days Annual Leave after 5 years' service
Subsidised canteen
Free coffee and tea
Bike to work scheme.
Nursing room
Prayer room
Employee Support Service
Further Education Sponsorship
Your Application
At ARYZTA we promote diversity and inclusion and are an equal opportunities employer.
If you are interested in applying for a position that is a good match for your skills, experience and interests, we\'d love to hear from you
Please submit your complete application on /
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