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23 hours ago
Role: IT Operations Specialist (24x7 shift) Location/Office Policy: Central Park, Sandyford Do you want to part of a team that has ambition to be recognised as having the best technology function of any bank in Europe? Are you interested in the challenge of working in a fast paced constantly changing environment? Do you want to deliver new and innovative technology so our customers can engage with us in ways and at times that suit them? What is the Role: IT Operations are responsible for the monitoring and escalation of all service incidents within AIB, as well as managing all batch processing (approx. 80,000 jobs daily) through IBM's Tivoli Workload Scheduler. The role is to be part of a small team of 5 that participates in a rolling 24x7 shift structure and the role will be reporting directly to the shift leader. Key Accountabilities: Can manage monitor and resolve/escalate all infrastructure alerts following AIB Event management process. Can manage all daily batch schedules including implementing short term batch schedule change on the TWS platform. Will liaise with AIB Service Management teams to ensure continuous improvement program. Can manage all multi-user incident until resolution and keep AIB management team informed at all times. Can perform Mainframe IPL's, IMS bounces & other Mainframe subsystem restarts. What You Will Bring: Ability to work on a 24x7 shift team is a must. Experience in Batch Management and a working experience of TWS (or similar software) for mainframe and distributed systems preferred. Good knowledge of JCL and IBM utility programs on the mainframe operating system preferred. Good knowledge of AIB services and impacts to customer of downtime to these services required. Previous experience of working to agreed SLA's and defined timelines required. Why Work for AIB : We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include: Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Communication and influencing - Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment. Encourages genuine two-way communication to achieve consensus and progress. Documentation & Business Writing - Composing written materials in a clear and concise manner appropriate to the audience. Technical Knowledge - The ability to efficiently diagnose errors and bring about swift resolution using a variety of technical tools. Problem Solving & Decision Making - Appropriately analyses issues, drawing on expert advice, consulting and collaborating with fellow staff and documentation libraries, and taking effective and efficient decisions. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition team at for a conversation. Closing Date: 23rd January 2025 AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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