Receptionist

2 weeks ago

Tralee, Ireland The Grand Hotel, Tralee Full time

The Grand Hotel Tralee is looking for a Receptionist.The Role:Responsibility for the Management and operation of the Hotel's Reception.Co-ordinating Front Office operations and Revenue Management, ensuring operating standards are achieved and sales maximised.We are seeking an individual who has excellent attention to detail and is passionate about delivering exceptional customer service.Key Duties and Responsibilities include:Responsible for smooth and efficient operation of the hotel reception desk and to ensure the highest level of customer service.Monitoring all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy.Ensuring that the front desk is adequately staffed at all times and to anticipate the need for additional cover particularly during busy periods.To carry out Reception duties, working as part of the Front Office Team (Reception and Reservations).Maintain an effective Front Office team through the provision of strong leadership, direction and training.To ensure that all areas of the main entrance & lobby are presented at a high standard of cleanliness and hygiene.To ensure that all complaints are handled in a professional and efficient manner and that all complaints are followed up and resolved.Lead and develop the Front office team, making sure that the new and existing team members are properly trainedThe Ideal Candidate:Must have previous experience within the hotel industry.Possess the ability to operate in an organised and methodical fashion, with excellent attention to detail.Is equipped with exceptional interpersonal and communication skills.Will have knowledge of Hotsoft, OTAs, Microsoft Office, basic bookkeeping systems and be familiar and proficient with Social Media applications.Proficiency in English oral and writtenAbility and willingness to work flexible hours / a shift pattern 5 out of 7 days including weekends and as business requiresThe ability to work on their own initiative, as well as being capable of working as part of a team.Job Type: Full-timeBenefits:Food allowanceWork Location: In person

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