Sr Customer Success Manager

3 weeks ago

Dublin, Ireland Adtucon Full time

Join to apply for the
Sr.
Customer Success Manager
role at
Adtucon
.
Adtucon
is a cutting-edge media tech company revolutionizing performance-based advertising through AI.
Our team provides expertise in growth and performance marketing, driving business success with strategic insights and advanced technology.
We operate on a pay-per-lead model with no monthly fees, powering customer acquisition — rewards only, no risks.
We are seeking a
Customer Success Manager
to join our team.
Responsibilities
Manage the entire customer journey from onboarding to renewal and expansion.
Develop strong relationships with paid media professionals, performance marketers, and agency leaders.
Lead onboarding, platform training, and enablement on AdTucon's products and policies.
Act as a performance marketing consultant, offering best practices across Google Ads, Meta Ads, and TikTok Ads.
Bonus if experienced in Gaming, Casino, or Gambling verticals.
Identify growth opportunities, lead upsell/expansion discussions, and collaborate with sales on renewals.
Represent the voice of the customer internally, working with Product, Sales, and Compliance teams to enhance offerings.
Monitor account health and campaign performance proactively, resolving issues early.
Drive adoption, usage, and satisfaction by delivering tailored strategies aligned with customer goals.
Maintain clear, regular communication with customers and internal teams.
Qualifications
5+ years experience in customer success, client services, or account management within digital advertising, SaaS, or agency environments.
Hands-on knowledge of Google Ads, Meta Ads, and/or TikTok Ads; certifications are a plus.
Commercial mindset with a proven record of influencing retention, upsell, or expansion revenue.
Strong project management, communication, and stakeholder management skills.
Empathy and curiosity to understand and help customers' businesses succeed.
Fluent English required; additional languages are a bonus.
Experience with regulated or high-risk verticals (e.g., gaming, crypto, gambling) is a plus.
Willingness to travel occasionally to meet customers or attend events.
What We Offer
Be part of an innovative team during a growth phase and a Made in Italy success story.
Opportunities for rapid growth within your role and beyond through career progression and internal rotation.
Independence and autonomy to shape your work and suggest impactful changes.
Competitive contract and compensation based on experience.
Flexible benefits package—choose what suits you.
Hybrid work setup from our offices in Dublin or Caserta.
Team events and office snacks.
State-of-the-art hardware and software tools.
Diversity & Inclusion
At Adtucon, we celebrate diversity and promote individuality.
We do not discriminate based on disability, neurodiversity, gender identity, sex, sexual orientation, marital or parental status, age, ethnicity, religion, political beliefs, or other characteristics.
Our hiring decisions are based on experience, attitude, and talent.
ESG Commitment
We aim to minimize our environmental impact and foster social change through sustainable practices and partnerships with social organizations.
Learn more on our
career page
.
By applying, you agree to our
candidate data privacy policy
.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industry: Advertising Services
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