Senior Technical Writer

4 days ago

Dublin, Ireland Clearwater Analytics (Cwan) Full time

Senior Technical Writer
role at Clearwater Analytics (CWAN)
Overview
Reporting to the Head of Technical Content, you are an experienced technical writer with five plus years' experience.
Ideally, you have a wide set of skills, including markdown and advanced Atlassian suite (primarily Confluence with plug-ins and macros).
You are a motivated self-starter, who is well-versed in technical documentation in the Financial Technology (FinTech) industry.
You are creative, organized, and deliver quickly in iterations.
Drafting content live in working sessions with subject matter experts (such as product managers and software developers) does not daunt you, and you know how to approach various types of people.
Your work is consistent, concise, and clear.
Not only are you an excellent writer, but you are also an astute editor, and you understand content flow, hierarchy, taxonomy, and formatting so that users can easily find exactly what they need.
You know how to tell a story in the shortest, most impactful way, speaking directly to target audience and markets.
Principal Responsibilities
Create internal and client-facing documentation that clearly explains how to use our products, provides access to support, informs interactive courses we build, and provides weekly enhancement/release updates.
Empower, engage, and delight clients so they are self-reliant; raise the collective intelligence of our employees to better resolve client inquiries and support software sales and implementation.
Collaborate with a team of technical writers, instructional designers, and developers on a variety of projects; contribute to documentation, video, webinars, and other learning resources that unlock the platform's potential.
Work with cross-functional colleagues across Technology, Product, and Client Services; access subject matter experts to learn and document our suite of products.
Create new content and training materials and curate existing content; collaborate with UX/UI to embed content in the CWAN platform, extend AI capabilities, develop an API portal, and create technical Python/Jupyter Notebooks sandbox learning platforms.
Assist with needs assessments based on user personas, participate in analysis to confirm and adjust approaches, and contribute to design strategy, wiki style guides, acronym/jargon guides, and video library.
Qualifications/Experience
5+ years of experience, ideally in FinTech
Excellent written and verbal communication skills
Fast learner and collaborative team member
Able to prioritize while working on multiple projects
Creative problem solver able to work in a research-driven environment
Three Cs: Consistent, Concise, Clear
Tools/Skills
Confluence expertise, including proficiency with macros/plug-ins
Markdown experience
Jira experience, particularly to manage and deliver work as a team in sprints
Content/graphics tools such as SnagIt, Loom, Canva, and Adobe Creative Cloud
Taxonomy/hierarchy and templating expertise
Understanding of APIs, CLIs, IDEs, and GitLab
Familiarity with code structure (preferably Java and/or Python)
UX writing familiarity; design experience a plus
HTML/CSS a plus
Seniority and Engagement
Mid-Senior level
Full-time
Job function: Marketing, Public Relations, and Writing/Editing
Industry: Software Development
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Dublin, County Dublin, Ireland
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