Customer Service Executive
2 weeks ago
Customer Service ExecutiveWe are seeking a dedicated and detail-oriented Customer Service Executive to join our team.This individual will be responsible for managing and resolving tickets from third-party customer service teams and assisting our internal technical team with their support tickets.The role requires effective communication, problem-solving skills, and a strong ability to collaborate with both customers and internal teams to ensure seamless service delivery.Key Responsibilities:Respond to and resolve customer support tickets submitted by third-party customer service teams.Ensure timely resolution of customer inquiries, escalations, and issues.Collaborate with third-party teams to understand the nature of the issues and provide appropriate solutions.Maintain clear and accurate records of all tickets and customer interactions.Act as a liaison between the technical team and customer service, providing necessary information or context for technical tickets.Monitor and track the progress of internal technical support tickets.Communicate updates on ticket statuses to relevant teams and customers.Provide troubleshooting assistance as needed to help resolve technical issues within the scope of the role.Address customer queries or issues in a professional, efficient, and empathetic manner.Ensure high levels of customer satisfaction by delivering effective solutions and maintaining a positive relationship.Coordinate with relevant departments to escalate issues when necessary.Accurately document interactions with customers, technical teams, and third-party service providers.Generate reports on ticket trends, resolutions, and common issues to support continuous improvement.Generate monthly reports for clients.Assist in creating knowledge base articles or FAQs to help both internal teams and third-party services improve efficiency.Key SkillsCommunication Skills: Excellent verbal and written communication skills.Problem-Solving: Strong problem-solving skills and the ability to think on your feet.Customer Focus: A passion for providing exceptional customer service.Adaptability: Ability to adapt to a fast-paced and evolving industry.Benefits:€35,000 plus BonusPensionHealthcareEAP
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▷ Immediate Start: Customer Service Executive
3 weeks ago
Maynooth, Ireland EZO EV Charging Full timeWe are seeking a dedicated and detail-oriented Customer Service Executive to join our team. This individual will be responsible for managing and resolving tickets from third-party customer service teams and assisting our internal technical team with their support tickets. The role requires effective communication, problem-solving skills, and a strong ability...
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Maynooth, Ireland Health Service Executive Full timeBefore you applyThis job opportunity is open to both HSE and non-HSE applicants.ReferenceKARESCA08CategoryPatient and Client CareGradeCare Assistant (Disability Services) ****Advertisement sourceSection 38Advertisement TypeExternalImportant InformationThe HSE is advertising this job on behalf of a publicly funded organisation.This job is not with the HSE.The...
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Customer Service Assistant
2 weeks ago
Maynooth, Ireland Boylesports Full timeJob Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: BrownstownRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.The day to day of the role will be to assist the Shop Manager and team with the smooth running of...
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Grade Vii Unscheduled Care Lead Naas825211
2 weeks ago
Maynooth, Ireland Health Service Executive Full timeBefore you applyThis job is only open to employees of the HSE, TUSLA, Section 38 agencies, or statutory health agencies per WRC AgreementReferenceNAASCategoryManagement/Admin/ICTGradeGrade VII ****Advertisement sourceHSEAdvertisement TypeInternalImportant InformationThis job is in the HSE.Health regionHSE Dublin and MidlandsCountyKildareLocationNaas General...
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Support Worker Mfsk764R
2 weeks ago
Maynooth, Ireland Health Service Executive Full timeBefore you applyThis job opportunity is open to both HSE and non-HSE applicants.ReferenceMFSK764RCategoryPatient and Client CareGradeCare Assistant (Disability Services) ****Advertisement sourceSection 38Advertisement TypeExternalImportant InformationThe HSE is advertising this job on behalf of a publicly funded organisation.This job is not with the HSE.The...
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Support Worker Disability Swpin1009
2 weeks ago
Maynooth, Ireland Health Service Executive Full timeBefore you applyThis job opportunity is open to both HSE and non-HSE applicants.ReferenceSWPIN****CategoryPatient and Client CareGradeCare Assistant (Disability Services) ****Advertisement sourceSection 38Advertisement TypeExternalImportant InformationThe HSE is advertising this job on behalf of a publicly funded organisation.This job is not with the HSE.The...
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Senior Occupational Therapist Mfsk800
2 weeks ago
Maynooth, Ireland Health Service Executive Full timeBefore you applyThis job opportunity is open to both HSE and non-HSE applicants.ReferenceMFSK800CategoryHealth and Social Care ProfessionalsGradeOccupational Therapist - Senior ****Advertisement sourceSection 38Advertisement TypeExternalImportant InformationThe HSE is advertising this job on behalf of a publicly funded organisation.This job is not with the...
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Maynooth, Ireland Health Service Executive Full timeBefore you applyThis job opportunity is open to both HSE and non-HSE applicants.ReferenceNAASCategoryNursing and MidwiferyGradeClinical Nurse Specialist (General) ****Advertisement sourceHSEAdvertisement TypeExternalImportant InformationThis job is in the HSE.Health regionHSE Dublin and MidlandsCountyKildareLocationNaas, KildareRecruiterHSE Dublin and...
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Team Leader Pic Disability Tlpine0509
2 weeks ago
Maynooth, Ireland Health Service Executive Full timeBefore you applyThis job opportunity is open to both HSE and non-HSE applicants.ReferenceTLPINE****CategoryHealth and Social Care ProfessionalsGradeSocial Care Leader ****Advertisement sourceSection 39Advertisement TypeExternalImportant InformationThe HSE is advertising this job on behalf of a publicly funded organisation.This job is not with the HSE.The...
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Maynooth, Ireland Health Service Executive Full timeBefore you applyThis job opportunity is open to both HSE and non-HSE applicants.ReferenceNAASCategoryNursing and MidwiferyGradeNursing / Midwifery Clinical Placement Co-ordinator 241YAdvertisement sourceHSEAdvertisement TypeExternalImportant InformationThis job is in the HSE.Health regionHSE Dublin and MidlandsCountyKildareLocationNaas, KildareRecruiterHSE...
