Trust & Safety Analyst

Company OverviewDocusign brings agreements to life.Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doIt's an exciting time to join us as we build a new Trust & Safety team.As a Trust amp; Safety Analyst, you'll be a key driver in our proactive efforts to maintain a secure and trustworthy platform.You will not only monitor user activity and enforce policies, but also leverage advanced tooling to identify and mitigate emerging threats.You'll conduct initial investigations into reported activity, analyze data for trends, and provide detailed findings that support our broader team objectives.This role requires developing proficiency and the ability to work collaboratively with cross-functional partners to uphold the integrity of our platform and brand.This role will involve responding to incidents as part of an on-call rotation.This position is an individual contributor role reporting to the Senior Manager, Trust and Safety.ResponsibilityConduct investigations of reported incidents and suspicious user behavior, gathering and documenting evidence to support case resolutionMonitor user activity and platform transactions to detect and prevent fraudulent activities, policy violations, and brand-damaging content or behaviorMonitor for and investigate intellectual property infringement, trademark misuse, and other activities that could harm the brand's reputation and integrityAssist in the analysis of safety data to identify trends, patterns, and anomalies, contributing to a deeper understanding of on-platform and off-platform riskCollaborate with internal teams, including Customer Support, Engineering, and Legal, to address and resolve trust and safety-related issuesAdhere to established guidelines and procedures for policy enforcement and investigations, ensuring consistency and fairnessContribute to the refinement of trust and safety policies and procedures by providing feedback based on investigations, feature abuse and user behavior analysisJob DesignationHybrid: Employee divides their time between in-office and remote work.Access to an office location is required.(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.Preferred job designations are not guaranteed when changing positions within Docusign.Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicBachelor's degree in a related field such as Criminal Justice, Cybersecurity, Data Analytics, or equivalent work experience2+ years of experience in trust and safety, fraud detection, or a related field, preferably in a tech environmentExperience analyzing information, identifying suspicious activity, and documenting findings clearlyExperience with relevant laws and regulations related to fraud and cybersecurityExperience working independently on assigned tasks and managing multiple prioritiesPreferredDemonstrated a high level of integrity and ethical standards in all aspects of workFamiliarity with data analysis and reporting, including basic knowledge of data query languages like SQLFamiliarity with project management tools such as JIRAStrong attention to detail and analytical skills with the ability to interpret data and make informed decisions within defined guidelinesStrong problem-solving skills and sound judgmentExcellent written and verbal communication skillsLife at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.You can count on us to listen, be honest, and try our best to do what's right, every day.At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ******.If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****** for assistance.Applicant and Candidate Privacy Notice#J-*****-Ljbffr