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Spa Receptionist

1 month ago

Dublin, Dublin City, Ireland TN Ireland Full time

Social network you want to login/join with:

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage, and one of the most picturesque settings Ireland has to offer for conferences, meetings, incentives, and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world-class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Department: White Horses Spa

Main Purpose of Job: To receive customers to a Spa and attend to their enquiries about services offered in the Spa.

Liaises with: Front Desk, Reservations, Concierge

Job Title: Spa Receptionist

Main Duties:

  1. Arrive to work on time, appropriately groomed and in the correct uniform.
  2. Verify all scheduled staff members are present for their opening shift.
  3. Advise Manager of any absences.
  4. Welcome and check-in guests upon their arrival, complete necessary paperwork and introduce guests to the Spa Attendant.
  5. Complete the required temperature check of clients on arrival to the Spa and ensure guests comply with all Covid-19 Health and Safety protocols.
  6. Book, schedule and confirm all appointment requests received by phone, email or in person and notify each guest of cancellation policies.
  7. Advise guests of the menu of services available to them and provide a summary of what each treatment involves.
  8. Upsell additional treatments and services, if and where appropriate.
  9. Thorough knowledge of retail products on offer required in order to upsell these products to the clients.
  10. Perform all check-in and check-out tasks, ensuring that all required documentation, including Health & Safety documentation, is completed for the guest.
  11. Inform customers regarding authorisation and payment methods and verify their credit card data.
  12. Collect all essential contact and payment information.
  13. Balance all tender types: credit cards, room charges, member charges, gift certificates, and any miscellaneous charges.
  14. Maintain updated records of bookings and payments.
  15. Monitor stock and complete stock requisitions/ordering in a timely manner to ensure minimum stock levels are maintained, including linen orders, Hennessy Hair & Beauty supplies orders, requirements from central stores, and treatment products. All retail product orders are to be approved by the line manager.
  16. Maintain a friendly, cheerful, and courteous demeanour at all times.
  17. Ensure a tidy and presentable Spa Reception desk and welcome area is maintained at all times.
  18. Respond to customer issues, complaints, and problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service.
  19. Ensure safety standards are met by following guest and security procedures, and reporting any suspicious activity to security, manager, or Manager on Duty.
  20. Participate in training programmes as required.
  21. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

Relaxation Room:

  1. Ensure the area is well stocked and continuously replenished with required items including tissues, sanitisers, teas, water, and towels.
  2. Ensure relaxation beds and lights are powered on.
  3. Make refreshments Herbal teas for the client after their treatment.
  4. Sanitisation of beds after each client.
  5. Ensure a tidy and presentable relaxation room is maintained at all times.

Spa Locker Rooms:

  1. Ensure the area is well stocked and continuously replenished with required items including tissues, sanitisers, teas, water, towels, bath robes, and slippers.
  2. Sanitisation after each client.
  3. Ensure tidy and presentable Spa Locker Rooms are maintained at all times.

Other Duties:

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

Qualifying Criteria:

  1. Experience of 5-star hospitality an advantage.
  2. Highly computer literate.
  3. Good organisational skills.
  4. Strong team player.
  5. Excellent communication skills both written and verbal.
  6. Positive attitude, cheerful and courteous demeanour.
  7. Ability to work flexible hours.
  8. Ability to remain calm whilst under pressure.
  9. Additional languages an advantage.

Benefits:

  1. Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
  2. Discounts in our Spa, Hotel & Golf course.
  3. Opportunities to develop and grow through assisted educational opportunities.
  4. Regular staff appreciation initiatives.
  5. Regularly stocked canteen for meals, snacks, and beverages while on duty.
  6. Free Car parking.
  7. Sick Benefit scheme.
  8. Personal locker where required.
  9. Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
  10. Use of fitness centre out of season.
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