It Administrator

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South Region (Cork, Tipperary or Waterford)
Why work at Barnardos?
Barnardos, Ireland's leading children's charity, is seeking a proactive and service-oriented IT Administrator to join our dedicated team.
This is a unique opportunity to play a vital role in supporting the technology that underpins our life-changing work with children and families across Ireland.
Reporting to the IT, Security, and Digital Transformation Lead, you'll provide efficient and flexible IT support to staff and services nationwide.
From providing support on hybrid cloud infrastructure to troubleshooting technical issues and deploying devices, your work will help ensure our teams can deliver critical services without interruption.
If you're a tech-savvy problem solver with a passion for service and a desire to make a real impact, we'd love to hear from you.
What's the Role and Service?
As an IT Administrator with Barnardos, you will play a key role in ensuring the smooth operation of our national IT infrastructure, supporting both cloud-based and on-premises systems.
You will be the first point of contact for technical support across the organisation, delivering timely and effective solutions to staff and vendors in a friendly, service-oriented manner.
This role offers flexibility in location and can be based at one of our service centres in Cork, Tipperary, or Waterford, with occasional travel to other Barnardos sites as required.
Your responsibilities will include:
Providing hands-on support for Barnardos' hybrid IT environment, including Office365, Azure, VMWare, and Veeam
Responding to helpdesk queries via phone, chat, and ticketing system, ensuring issues are resolved within agreed SLAs
Deploying and maintaining laptops, mobile devices, and multi-function printers
Troubleshooting hardware and software issues remotely and on-site
Supporting senior engineers on IT projects and contributing to system improvements
Documenting troubleshooting steps and building a robust internal knowledge base
Performing system maintenance, backups, restores, and user account management via Active Directory
Delivering basic IT training and support to staff across national services
Monitoring alerts and proactively addressing potential issues
Assisting with equipment transport and setup in line with Barnardos Health & Safety Policy
Note:
Full Job description can be downloaded using the link below in the additional information section.
What experience do I need?
2 years' experience in a similar role
A working ability in IT Systems and applications is essential
Experience with Office365, Azure, VMWare & Veeam is advantageous.
Excellent communications and interpersonal skills
Fluent written and oral English
Awareness of confidentiality and the ability to deal with sensitive queries
Teamwork required and the ability to work in collaboration with others
Ability to work on own initiative and to consult where appropriate
Flexibility and adaptability in terms of tasks and time is essential for this post.
High degree of technical aptitude and ability to learn on the job.
Qualifications:
Minimum of a QQI Level 6 in IT or equivalent IT industry certification(s).
This is a hybrid role.
You will be required to be onsite for a minimum of 2 days per week.
Full clean driving licence and access to a suitably insured vehicle required.
The willingness and ability to travel throughout Ireland is essential.
Barnardos is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all.
#Jobs
Application Procedure
Download your application form
Shortlisting will apply (please note, CVs are not accepted on their own, candidates must complete and submit our application form through Barnardos website).
Candidates who are moved to the 2 nd stage of our Recruitment process are required to complete a medical questionnaire and the E-Vetting process.
References will also be taken up at this stage.
Upload your application form - CVs alone will not be accepted
To upload more than one file, put your files in the same folder and hold down CTRL to select multiple files.
LOCATION
South Region (Cork, Tipperary or Waterford)
Employment Type
Permanent (Full Time - 37 Hours Per Week)
Contact Person
Barnardos (Republic of Ireland) is a company limited by guarantee.
Company registration number: 141526.
Registered charity number: 20010027.
CHY: 6015.
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