Assistant Spa Manager

3 weeks ago

Dublin, Ireland Royal Marine Hotel Full time

Role Overview:The Spa Assistant Manager will support the Spa and Health Club Manager in the day-to-day operations of the spa, ensuring the highest standards of service, team leadership, and operational efficiency.This is a hands-on role that combines supervisory responsibilities with active treatment delivery.Key Responsibilities:Lead and motivate the spa team to deliver exceptional guest experiences.Support the Spa and Health Club Manager in managing budgets, stock control, and daily operations.Maintain high standards of customer care and professionalism at all times.Assist in staff training, scheduling, and performance reviews.Ensure compliance with health and safety regulations.Collaborate with the wider hotel and spa team to promote cross-departmental synergy.Drive retail and treatment sales, meeting and exceeding targets.Handle guest feedback and resolve issues promptly and professionally.Maintain accurate records and reports using spa software systems.Contribute to the continuous improvement of spa services, standards, and guest experience through innovation, feedback, and team development.The ideal candidate will be:A qualified and experienced therapist, with previous supervisory experience in a 4-star spa environment.Proficient in massage, facials, and nail treatments.Ideally familiar with VOYA and Yonka product ranges (though this is not essential).Knowledgeable in HotSoft and Phorest systems (preferred but not required).Able to demonstrate proven sales and retail performance, which is a key requirement.Strong leadership, communication, and organizational skills.Passionate about wellness and delivering outstanding guest service.

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