Service Desk Analyst

16 hours ago


Dublin, Dublin City, Ireland Ergo - Information Technology Full time

Ergo are currently seeking a permanent Service Desk Analyst for a client based in Dublin's city centre whose primary duty is to provide first line technical support to internal staff.
This role is initially fully onsite during training and will then be 2-3 days per week onsite each week.
What will you do?
Take full ownership of assigned support tickets, ensuring timely, professional, and satisfactory resolution.
Adhere strictly to Service Level Agreements (SLAs) when handling customer queries and calls.
Install, configure, and troubleshoot both hardware and software related to IT systems.
Identify and report anomalies on customer sites by raising service tickets and initiating escalation procedures as needed.
Conduct routine system security checks and backups, providing up-to-date status reports.
Collaborate with technical teams to maintain system connectivity and compatibility.
Maintain accurate records of hardware/software inventories, licensing, user access, and security protocols.
Occasionally deliver technical training to customer system administrators and end users.
Ensure the confidentiality of all processed, stored, or accessed information.
What do you need?
At least one years experience in a service desk role
Great communication and interpersonal skills
Experience with Microsoft Operating Systems
Knowledge of Microsoft Applications
Anti-Virus/spyware/malware applications
Industry Standard Troubleshooting Procedures
#J-18808-Ljbffr


  • Service Desk Analyst

    3 weeks ago


    Dublin, Dublin City, Ireland UniJobs Full time

    Service Desk Analyst - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Service Desk Analyst in South Dublin. Fully on-site role with no hybrid work options available. This post is for 12 months initially with options to extend after (3-month and 6-month probation period). This is a 35-hour per week...

  • Service Desk Analyst

    3 weeks ago


    Dublin, Dublin City, Ireland UniJobs Full time

    Service Desk Analyst - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Service Desk Analyst in South Dublin.Fully on-site role with no hybrid work options available.This post is for 12 months initially with options to extend after (3-month and 6-month probation period).This is a 35-hour per week...

  • Service Desk Analyst

    4 weeks ago


    Dublin, Dublin City, Ireland Sabeo Full time

    Social network you want to login/join with:Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles.One of my Life Insurance clients is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.Service Desk – 2 positions availableContract role until the end of the...


  • Dublin, Dublin City, Ireland Sabeo Full time

    Description Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles. One of my Life Insurance client is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.Service Desk – 2 positions vacantContract role until the end of the year initially(Chances of extension...


  • Dublin, Dublin City, Ireland TRIA Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by TRIA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Tech Recruiter @ TRIA specialising in Senior Appointments and TechSenior Service Desk Engineer6-month Contract (with potential for extension)We are looking for a...


  • Dublin, Dublin City, Ireland Fanatics Full time

    Join to apply for the Service Desk Analyst II role at Fanatics1 week ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst II role at FanaticsGet AI-powered advice on this job and more exclusive features.Job DescriptionAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team....

  • Service Desk Analyst

    3 weeks ago


    Dublin, Dublin City, Ireland Version 1 Full time

    Company DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...


  • Dublin, Dublin City, Ireland Susquehanna International Group Full time

    Trading Desk Support Analyst | Experienced HireJoin to apply for theTrading Desk Support Analyst | Experienced Hirerole atSusquehanna International GroupTrading Desk Support Analyst | Experienced HireJoin to apply for theTrading Desk Support Analyst | Experienced Hirerole atSusquehanna International GroupOverviewAs a Trading Desk Support Analyst, you'll...


  • Dublin, Dublin City, Ireland Susquehanna International Group Full time

    Trading Desk Support Analyst | Experienced HireJoin to apply for the Trading Desk Support Analyst | Experienced Hire role at Susquehanna International GroupTrading Desk Support Analyst | Experienced HireJoin to apply for the Trading Desk Support Analyst | Experienced Hire role at Susquehanna International GroupOverviewAs a Trading Desk Support Analyst,...


  • Dublin, Dublin City, Ireland Susquehanna International Group Full time

    Trading Desk Support Analyst | Experienced HireTrading Desk Support Analyst | Experienced HireSusquehanna International Group Dublin, IrelandOverviewAs a Trading Desk Support Analyst, you'll support Heights Capital's European trading and investment activity.You'll work closely with our front office team, brokers, and counterparties to ensure smooth...