Field Service Engineer

Field Service Engineer page is loaded## Field Service Engineerlocations: Ireland - Remote Based: Dublintime type: Full timeposted on: Posted Todayjob requisition id: 539474### Job TitleField Service Engineer### Job Description**Field Service Engineer**As a Philips Service Engineer you will play a leading role in supporting the technical needs of Philips customers and customer service partners in the Dublin area.
Working collaboratively with the wider organisation to provide exceptional service to our customers, you will provide services not limited to corrective & preventative maintenance, commissioning and installation of equipment and software and hardware upgrades to products within the Imaging Systems portfolio both on-site and remotely.
**Your role:*** Provide field and remote technical support to customers and colleagues based on training and experience.
* Maintain proficiency in customer service tools and applications.
* Work with remote support team, delivering direct remote assistance to customers.
* Conduct corrective, preventative, installation, and field change order activities on complex healthcare systems.
* Diagnose mechanical, hardware, and software failures using established procedures.
* Determine cost-effective repairs to minimize customer downtime.
* Manage escalations, keeping stakeholders updated on progress.
* Maintain knowledge through continual training for regulatory compliance.
Ensure timely and efficient administration compliance with reporting procedures.
* Safely handle and store all company property, including tools and spare parts.
* From competitive salary, company car and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits.
Be sure to speak to your recruiter about all the benefits on offer.
**How we work together*** This is a remote based role which will cover the Dublin area but travel within Ireland should be expected.
The successful candidate would ideally be based within 2 hours of Dublin.
**You're right for this role if:*** HNC in Electrical Engineering is essential* 1 – 3 year's experience in electrical engineering, and ideally also mechanical engineering preferred* X ray experience would be an additional benefit* Solid technical knowledge in engineering fundamentals - Understand and drive remote strategy for customer support* Process knowledge across multi-modality and diverse med tech products* Competent in IT/Network diagnosis and Remote service and able to adapt to new technologies and digital tools* Customer centric focus essential, collaborative and self motivated working style* Logical problem solver with independent working ability***Please note:*** Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) / Police certificate / criminal record check may be required for this role.
**About Philips** We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion .
*#LI-EU**#LI-Remote*At Philips, we believe that every human matters.
As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.
That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.
When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.
As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.
**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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