Level 2 Support Engineer

7 days ago


Dublin, Dublin City, Ireland Brightside it Full time

Brightside IT is a trusted provider of tailored IT solutions, dedicated to empowering businesses with modern technology and exceptional support. From proactive IT management to seamless system upgrades, we help organisations stay secure, efficient, and future-ready.

With a focus on delivering reliable remote and on-site support, Brightside IT specializes in ensuring smooth transitions to new platforms like Windows 11, minimizing disruptions while maximising productivity. Our experienced team works closely with clients to understand their unique needs and provide personalised solutions that drive success.

Role Description

We are seeking a skilled and customer-focused Level 2 Helpdesk Support Engineer to join our IT support team. The ideal candidate will provide advanced technical support to clients both remotely and on-site, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. This role requires strong problem-solving skills, excellent communication abilities, and a proactive approach to IT support.

Qualifications

  1. Strong knowledge of Windows OS (including O365) and troubleshooting techniques.
  2. Familiarity with networking concepts (e.g., TCP/IP, DNS, VPN).
  3. Experience with Active Directory, hardware troubleshooting, and endpoint management tools.
  4. Knowledge of ITIL processes and ticketing systems is a plus.

Other Requirements:

  1. Valid driver's license, Vehicle and willingness to travel to client sites as needed.
  2. Must be based in Ireland.
  3. Availability to work flexible hours, including occasional evenings or weekends.
  4. Minimum 2-3 years of experience in IT support or helpdesk roles.
  5. Hands-on experience with on-site and remote technical support.

Soft Skills:

  1. Excellent communication and interpersonal skills.
  2. Ability to work independently and manage multiple tasks effectively.
  3. Customer-oriented mindset with a focus on delivering high-quality service.

What We Offer:

  1. Opportunities for professional growth and certification support.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

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