Veterinary Receptionist
5 days ago
Part-time, Fixed Term Contract (12 months)Working Hours:20 hours per week – flexible shiftsWeekends:In rotation with reception teamNo Sundays, Bank Holidays, or out-of-hours workThe Role:We are seeking a friendly, confident, and organised receptionist to join our dynamic and experienced team.This is a client-facing role that requires exceptional communication and multitasking skills.You'll be working in a fast-paced environment, providing front-of-house support and ensuring smooth day-to-day operations at our small animal practice.Key Responsibilities:Greeting clients and managing appointments using our tailored booking system (Merlin)Answering phone calls and responding to client queries professionally and efficientlyHandling payments, processing transactions, and managing end-of-day cash proceduresManaging stock levels and assisting with deliveries, including light liftingMaintaining cleanliness and high standards throughout the practiceSupporting the wider team with general administrative dutiesBuilding product knowledge to assist clients with queriesAbout UsRaheny Vets is a long-established practice at the heart of the community, trusted by generations of pet owners.Our dedicated team of vet's, nurses and support staff work closely together to provide excellent care across a wide range of cases.We have two fully equipped operating theatres, in-house laboratory, ultrasound, 24-hour emergency cover, pet health checks, dental treatments including dental x-ray, ECG and blood pressure monitoring, endoscopy, radiography and laparoscopic equipment.Clients value our approachable, caring team and the strong bonds we've built over the years.We're a close-knit supportive team who genuinely enjoy working together.Our 8 vets, 7 nurses, 2 animal care assistants, and 9 support staff work closely to make sure every patient gets the best possible care.About YouWe are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting.The successful applicant must have:Previous receptionist or front-of-house experience in a customer service environmentStrong IT skills – comfortable with Microsoft Outlook, navigating multiple systems, and data entryExperience with cash handling and confident discussing payments with clientsExcellent communication and interpersonal skillsHigh standards of cleanliness and organisationTeam-oriented and willing to support others as neededPassion for animal welfareWhat We Offer (Benefits subject to pro-rata where applicable)We offer a competitive salary along with great benefits, including:Leave: Annual Leave, Birthday Leave, Paid Maternity, Paternity, Bereavement, and Sick LeaveWellbeing: Cycle to Work Scheme, EAP Access, Free Flu Jabs, Discounts (Retail & Virtual Gym), & Access to Company Programmes (LGBTQ+, Wellbeing, etc.)Financial Support: Employer Pension Contributions, Discounted Staff Pet Veterinary FeesJoin Our TeamIf you're passionate about animal welfare and enjoy helping both pets and their owners, we'd love to welcome you to the Raheny Hospital team.Apply now and take the next step in your veterinary reception career – one paw at a time.We welcome applications from all backgrounds.As a BAME and LGBTQIA+ inclusive employer, and a Disability Confident Employer, we actively encourage applications from diverse groups.Please let us know if any reasonable adjustments are required during the recruitment process.Closing date for applications: Wednesday 24th SeptemberRaheny Veterinary Hospital#J-*****-Ljbffr
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