Case Team Manager

1 week ago


Dublin, Ireland The Health and Care Professions Council (HCPC) Full time

We have an amazing opportunity for two dedicated and highly organised individuals to join our Investigations team as Case Team Managers. This is a hybrid working role where you will be required to attend our Kennington office at least once a week. As a Case Team Manager you will be responsible for leading, motivating and managing a team that ensures the timely progression of potential fitness to practise allegations through the Investigations process. Your responsibilities will include working closely with other Case Team Managers in the function, allocating cases, ensuring a balanced workload across the team and the effective use of available resources, driving productivity and ensuring cases are progressed in line with quality and timeliness performance objectives and indicators.Some primary duties and responsibilities include:Managing a team as well as individual performance, through coaching and supporting Case Managers to problem solve and overcome obstacles or issues that prevent case progression.Making sound evidence based decisions, and effectively assessing and managing risk.Being accountable for the quality and timeliness of case progression, risk assessments and decisions, ensuring they are completed when and to the quality required.Evaluating staff performance, including conducting probationary reviews, performance appraisals, sickness absence procedures and any other relevant procedures.Support in implementing the directorate's work plan by ensuring that team members are clear about their individual and collective contribution towards achieving the objectives, targets and standards contained within it and to manage performance against these. Candidate RequirementsYou will have significant experience of managing a team and resources, including a demonstrable ability and understanding of performance management and coaching. You will have a high level of written English and verbal communication skills, and an ability to use your initiative to work effectively under pressure. Your strong communication skills will enable you to work effectively within a team and with your peers, to build and maintain positive relationships across a range of internal and external stakeholders. Experience of working within the (health) regulatory sector will be advantageous. For further information on this role, please


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