Level 1 Technical Support Specialist

2 weeks ago

Dublin, Ireland Mr Price Branded Bargains Full time

Are you passionate about solving problems and supporting others with technology?MrPRICE are looking for a skilled and motivated Level 1 Technical Support Specialist to join our growing IT team.This is a fantastic opportunity to use your technical expertise and interpersonal skills to make a real impact.What We OfferA collaborative and inclusive work cultureFlexible work scheduleOngoing training and development opportunitiesComprehensive employee benefitsCompetitive salary and Employee Discount NationwideAnnual Savings SchemeBike To Work SchemeEducational AssistanceCareer Advancement OpportunitiesAs a Level 1 Technical Support Specialist, you'll be the first point of contact for in house technical issues.You'll troubleshoot problems, offer solutions, and ensure a seamless and efficient experience.This Role entails:Providing Level 1 support (phone/remote/desktop/server/software)Ensuring that IT tickets are managed in a timely manner.Utilizing strong Microsoft Windows & Office 365 skillsMaintaining asset life cycle as outlined in company proceduresEnsuring relevant documentation is maintained and procedures followedHaving an approachable and professional manner while being proactive at all times.Ensuring hardware and software systems are available and secureImplementation and support of the companies' systemsMaintaining current and new end user client devices, security and virus protectionRequirements for this role:Experience in a Service Desk role in a Windows environment.Practical experience providing support for Microsoft Windows 11 Desktop's and Office 365 in an Active Directory environment.This should include: Desktop building & troubleshootingCompTIA or Microsoft Certifications would be an advantageDesktop and Server Windows Operating SystemsExchange 365 and Office 365End User Device Security, Encryption, Anti-VirusIdentity & Access Management: Understanding of user provisioning and access security.Networking: Familiarity with TCP/IP, common protocols and network troubleshooting.Ideally the successful candidate must demonstrate:At least 1 years' experience in an IT support role.A solid aptitude for relevant technologies (hardware, operating systems, networking, etc.)Excellent troubleshooting skills and a structured problem-solving mindsetProven ability to work effectively with both technical and non-technical colleaguesSelf-motivated, eager to learn, and open to feedbackStrong attention to detail and the ability to follow established proceduresA team player who thrives in local and remote collaboration environments.A dedicated and flexible work attitude—you go the extra mile when neededJob Type: Full-timePay: €29,******-€34,****** per yearBenefits:Bike to work schemeEmployee assistance programEmployee discountOn-site parkingExperience:Technical support: 2 years (required)Work authorisation:Ireland (required)Work Location: In person

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