Customer Service Team Leader
3 weeks ago
About the Role:As Customer Service Team Leader, you'll lead, coach, and support a team of Customer Service Agents to deliver exceptional service across all customer channels.You'll oversee daily operations, monitor team performance, handle escalations, and ensure our customers always receive a positive, timely experience.This role is based between Lucan & Support Office.Key Responsibilities:Lead as One Team:Inspire, motivate, and develop your team of Customer Service Agents.Communicate business goals and objectives clearly, ensuring everyone is aligned.Foster a positive, collaborative, and customer-focused culture.Hold regular 1:1s and team meetings to share successes, discuss challenges, and provide training.Be Brilliant for Our Customers:Oversee daily operations to ensure we meet and exceed SLAs and KPIs (response time, resolution time, CSAT, tagging accuracy).Respond to customer enquiries across webform, live chat, WhatsApp, email, and phone.Take the lead on escalations and complex cases, ensuring every customer feels valued and heard.Stay up-to-date on product updates and service changes to provide accurate information.Do the Right Thing:Monitor ticket volumes and resource allocation to meet demand.Ensure consistent tagging, categorisation, and note quality across all tickets.Prepare weekly KPI reports, highlighting wins, challenges, and solutions.Uphold fairness and integrity in every customer and team interaction.Be Helpful:Provide real-time support and feedback during customer interactions.Identify skills or knowledge gaps and arrange training or support.Support cross-functional teams (logistics, supply chain, retail operations, commercial, digital) to resolve issues and drive improvements.Ensure the team is ready for seasonal campaigns and promotional activity.Be Ambitious:Drive process improvements to enhance efficiency and the customer experience.Analyse feedback and escalate recurring issues to drive positive change.Maximise the use of HubSpot and other CS technology to deliver the best possible service.Dedicate time to updating internal knowledge bases and creating new response templates.Key BehaviorsLeadership & Coaching: Ability to inspire, guide, and develop team members.Customer Focus: Passion for delivering outstanding customer service.Problem Solving: Strong decision-making skills under pressure.Communication: Clear, professional, and adaptable.Data-Driven: Comfortable interpreting performance metrics and using insights to drive improvements.Conflict Resolution: Skilled in managing escalations and handling difficult conversations.Organisational Skills: Effective at managing priorities, resources, and workflows.We are an equal opportunity employer and value diversity at Woodie'sWe do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodationIND2#J-*****-Ljbffr
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Lucan, Ireland Grafton Group Full timeAbout the Role: As Customer Service Team Leader, you’ll lead, coach, and support a team of Customer Service Agents to deliver exceptional service across all customer channels. You’ll oversee daily operations, monitor team performance, handle escalations, and ensure our customers always receive a positive, timely experience. This role is based between...
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Team Leader
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Lucan, Ireland Acquired Brain Injury Ireland Full timeAre you passionate about making a real difference in people's lives?We're looking for an empathic and supportive Team Leader to join our team in Lucan, Co.Dublin, where person-centred care is at the heart of everything we do.About the role:As a Team Leader, you'll play a vital dual role—providing hands-on support to individuals with acquired brain injuries...
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Retail Team Lead
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Lucan, Ireland Woodie'S Full timeWoodie's is the market-leading DIY, Home & Garden retailer in Ireland with 35 stores nationwide and an online presence.We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplaces for Women for the past three years We are also recognised by the Irish Centre for Diversity & Inclusion as an accredited Investor in...
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Field Service Engineer
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Lucan, Ireland Asm Full timeASM Lucan and Pettycanon, South Dublin, IrelandOverviewJoin to apply for the Field Service Engineer role at ASM.Step into a career with ASM, where cutting edge technology meets collaborative culture.For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible.Our people and our advanced semiconductor...
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Experienced Afterschool Leader
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Lucan, Ireland Sherpa Kids Lucan Full timeSherpa Kids Lucan provides before school care, after school care and holiday care to children during term time and non-term time (school holidays).We are looking for an experienced Childcare Programme Lead with a commitment for delivering a quality, dependable school age service.This role requires someone who is dedicated to forming strong partnerships with...
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Assistant Manager
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Lucan, Ireland Intersport Elverys Full timeIntersport Elverys is a recognised market leader and innovator in sports retail and our retail network in the Irish market now stands at 44 stores.The Intersport Elverys brand is one of the biggest supporters of Irish sport – championing participation at every level, from grassroots clubs and community events to elite teams and athletes on the national...
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Lucan, Ireland Stewarts Care Ltd Full timePsychologist - Children's Disability Network Team (SC******)Stewarts CareReference ******Speciality / Area of expertise PsychologyJob DescriptionChildren's Disability Network Team – CDNT5Lead Agency Stewarts CareApplications are invited for the above position.Part-Time roles may be considered.A panel may be formed from which other permanent or temporary...
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Senior Psychologist
3 weeks ago
Lucan, Ireland Stewarts Care Ltd Full timeOverviewThe Senior Psychologist will work as a member of the interdisciplinary team in collaboration with MDT colleagues providing services to children from 0-18 years and families who are accessing the Children's Disability Network Team.The Senior Psychologist will provide a range of psychological services as required in partnership with families and other...
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Lucan, Ireland Stewarts Care Ltd Full timeSenior Speech and Language Therapist – Children's Disability Network Team (SC******)Stewarts CareOverviewApplications are invited for the above position.Full-Time & Part-Time roles considered.A panel may be formed from which other permanent or temporary posts may be filled.Role PurposeThe Senior Speech and Language Therapist will work as a member of the...
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[Only 24h Left] Psychologist
1 week ago
Lucan, Ireland Stewarts Care Ltd Full timePsychologist - Children’s Disability Network Team (SC24-510) Stewarts Care Reference 345926 Speciality / Area of expertise Psychology Job Description Children’s Disability Network Team – CDNT5 Lead Agency Stewarts Care Applications are invited for the above position. Part-Time roles may be considered. A panel may be formed from which other...
