Receptionist

1 month ago


Dublin, Ireland Academy Plaza Hotel Full time

The Academy Plaza Hotel is looking for a receptionist to join are Front Office Team The main duties of this role included: To greet guest in a warm, friendly manner To check in and out guest efficiently and quickly To answer the telephone in a friendly, professional manner Take and confirm reservations to our guests Daily data entry of electronically delivered booking into out PMS To deal with any guest complaints, queries and suggestions quickly and efficiently To deal with any customer enquiries in a professional and efficient manner, maximising upselling opportunities at all times Be able to work on your own initiative Excellent communication skills Provide information on in house facilities and tourist information Be able to cope well under pressure Take responsibility for the security of the keys Update all guest information in the computer Requirements for Reception: We are looking for bright, friendly, customer focused persons that don't mind shift work, some early starts(7am) or some late finishes (11pm) that includes working weekends Formal training in the hospitality industry Must be fluent in English both written and oral Capable to multitask and complete all tasks as required per shift Have two years experience working in Ireland Have high customer service skills Candidates must have at least 12 months experience as a hotel receptionist The position may suit: Hospitality students looking to gain future experience in the Hotel Industry Hotel staff looking to improve career prospects Please note that this position is for shift work and involves working weekends and night shifts. The shifts pattern is from 7am to 3pm, 2:30pm to 11pm, 11pm to shift may vary depending on the needs of the business Skills: Computer Skils Fluent in English Night work experience Benefits: Meal Allowance / Canteen Uniform Allowance


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