Customer Service Representative

2 weeks ago

Cork, Ireland Musgrave Group Full time

Join Musgrave: Where Innovation Meets Heritage, and People Drive Change
Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation.
We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace.
By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve.
We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Customer Service Representative.
What you'll be doing
Consistently providing expert customer service to our retailer community in a friendly and professional manner.
Steering assigned queries including queue management, logging of all calls received and ensuring calls are assigned to appropriate tier two resolver groups as necessary.
Playing an active role in supporting our service excellence model, ICARE, across the business.
Identifying and sharing ideas within the team to improve processes and overall retailer communications.
Analysing call and query patterns to identify opportunities for better service.
Contributing towards creating the best team environment.
What we're looking for
A minimum of 2 years' experience in a busy and productive customer focused environment.
Competency in PC packages including the MS Office suite and Excel in particular.
Previous experience in using in-house data-base systems and spreadsheets etc.
A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills.
The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals.
A proven ability to work in a fast paced environment with a varied and challenging workload.
Previous experience in a customer service role, working to deadlines and/or exposure to Musgrave processes and systems would be of distinct advantage.
Why Musgrave
Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
Innovation Focus: Be part of a company that values forward-thinking solutions.
Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Are you ready to make a difference?
Apply now and join us in creating a future where business success and positive change go hand in hand.
Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates.
If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
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