Api Support Engineer

1 week ago

Dublin, Ireland Principle Hr Full time

API Technical Support Engineer - Messaging Platforms - Global TechWhy this role?This is your chance to work on high-impact, low-volume Tier 3 support cases where your technical expertise really matters.You'll gain exposure to global-scale messaging technology, APIs, and enterprise integrations, while building strong cross-functional connections with engineering and product teams.What's in it for you?Annual salary up to €79,000 pro rata, paid weekly (PAYE contract)Contract running untilAugust ****Hybrid setup: 3 days onsite in DublinWork with enterprise-scale messaging platforms at a global levelWhat you'll bring2-4+ years' experience in technical or engineering supportStrong knowledge ofAPIs,integrations, and backend troubleshootingComfortable communicating with both technical and non-technical stakeholdersAnalytical mindset with solid problem-solving skillsA proactive, hands-on approach and eagerness to learnWhat you'll be doing day to dayTroubleshoot and resolve complex API and integration issues for enterprise customers and partnersAct as the go-to contact for technical escalations on messaging platformsCollaborate closely with product and engineering teams to improve tools and processesOwn your ticket queue, ensuring cases are managed and handed over smoothly across global teamsJoin a weekend support rotation roughly once every six weeksReady to take the next step?Apply now and let's start the conversation.#J-*****-Ljbffr

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