EAP Counsellor

Wellbeing Counsellor€35,000-€40,000 FTEVarious shift patterns from part-time to full-time.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities:Providing an efficient and effective telephone counselling service to all callersDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at riskProviding "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies:Minimum diploma level 4 in Counselling & minimum of 150 counselling hours12 months post qualification experienceRegistered member of the BACP or equivalent (or COP booked)Relevant telephone experienceHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)High level of organisational ability; ability to work to tight deadlines and targetsGood communication and customer service skills Desirable Skills and Competencies:Accredited with the BACP or eligible for the accreditation processEAP experienceExperience of working within a target driven environment Employee Benefits:BACP (or equivalent) membership and accreditation paid for BACP CBD HubUp to £70 per month for supervision Monthly incentives such as weekends away 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' serviceDay off on your birthdayCash plan for you (and your children, if any)Contractual sick payPrivate medical insurance after 5 years' servicePension Plan and Life InsurancePension plan contributions increase after 5- and 7-years' serviceHoliday season bonus after 3 years' serviceProfit share schemeSeason ticket loan scheme after 6 months and successful completion of probationary periodCycle to work scheme after 6 months and successful completion of probationary periodAccess to Employee Assistance ProgrammeFree breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab FridayCompany incentives, access to discount schemesDiscounted glasses/contact lenses prescription 47589LS2R16INDIRE