Customer Success Manager

1 week ago

Cork, Cork, Ireland Canto, Inc. Full time

Overview
Build Your Career at Canto – Where Innovation Meets Impact.
At Canto, we're not just transforming digital asset management—we're creating a workplace where talented individuals can thrive.
As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly.
With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Joining Canto means becoming part of a dynamic team where your contributions truly matter.
We foster a culture of continuous learning, open communication, and hands-on impact.
Here, you\'ll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that's making waves in the industry.
We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.
If you\'re looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you.
We\'re growing fast and looking for driven individuals who are ready to shape the future with us.
Come build something great at Canto
Job Overview
We are seeking a Customer Success Manager (CSM) to join our team and help our customers achieve their business goals with Canto.
You will be responsible for managing relationships with key stakeholders, driving customer adoption of our product, and ensuring success for our customers through positive NPS and retention.
The right candidate will be deeply passionate about helping customers succeed through providing best-in-class service and partnership.
Key Responsibilities
Act as the primary point of contact for customer inquiries, issues, and feedback
Develop and maintain strong relationships with key stakeholders and decision-makers within customer organizations by conducting regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions to ensure they are achieving value and develop and implement a MAP with our customers
Work closely with the support team to resolve customer issues and provide ongoing support and guidance to help customers overcome challenges and achieve their goals
Drive customer adoption by monitoring and analyzing customer usage data to identify trends, opportunities for improvement and potential risks
Regularly review and assess customer health metrics to proactively address any issues
Create and deliver ongoing training, feature updates, webinars, tutorials, and documentation to increase the adoption of Canto properties
Help forecast and mitigate risk, ensuring growth, and drive customer satisfaction
Develop and execute plans to improve customer retention and reduce churn
Represent the voice of the customer within the company, providing feedback to internal teams to improve products and services, including gathering customer feedback and identifying areas for improvement in our product
Advocate for customer needs and priorities during internal meetings and strategy sessions
Provide tailored consultations and strategic guidance to help clients achieve their long-term business goals
Qualifications
3+ years of experience in a customer facing role such as customer success,

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