Hotel Manager

2 days ago

Dublin, Ireland Mercantile Group Full time

About Us Since 1835, The Mercantile Hotel has stood as a landmark of comfort and elegance in the heart of Dublin. We are excited to announce the opening of our brand-new hotel in the heart of Dublin 2. Nestled in one of the citys most vibrant areas, our hotel combines luxury, comfort, and exceptional service to offer a unique experience for both business and leisure travellers. As we prepare to open our doors, we are seeking a dynamic and experienced Hotel Manager who is looking for the opportunity to put their stamp and lead a team to ensure the highest standards of hospitality are delivered. Position Overview We are looking to appoint a Hotel Manager in January 2025. As the Hotel Manager, you will play a key role in the set up and launch of our new hotel, overseeing all aspects of the pre-opening process. You will be responsible for setting up operations, recruiting and training staff, establishing service standards, and coordinating with suppliers to ensure a smooth opening. Once the hotel opens, you will be responsible for the overall operations of the hotel, driving guest satisfaction, and leading a dedicated team to meet and exceed expectations. This is a fantastic opportunity for someone with a passion for hospitality and a proven track record in hotel management to make their mark on an exciting new property. Key Responsibilities Pre-Opening Duties: Lead the pre-opening process, coordinating with contractors, suppliers, and stakeholders to ensure all timelines are met. Implement required software and management solutions for effective management of the hotel. Oversee the setup of all operational departments, including front desk, housekeeping, food and beverage, and maintenance. Collaborate with the HR department to recruit, train, and develop a high-performing team to deliver exceptional service from day one. Establish operational procedures, service standards, and health and safety protocols. Collaborate with the marketing team to plan and execute the hotel's launch strategy. Post-Opening Duties: Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services. Ability to implement booking and management tools, and interpret business analytics into a meaningful strategy to improve performance Develop and implement strategic plans to drive occupancy, revenue, and overall guest satisfaction. Lead, train, and motivate the hotel team to ensure exceptional service and guest experience. Manage budgets, financial reports, and ensure profitability while maintaining quality standards. Ensure compliance with health and safety regulations and hotel policies. Foster a positive work environment that encourages teamwork and personal development. Collaborate with marketing and sales teams to promote the hotel and attract new guests. Build strong relationships with guests and ensure their needs are met promptly and professionally. Requirements: Proven experience as a Hotel Manager or in a senior hospitality management role. Strong leadership, communication, and organizational skills. Demonstrated ability to manage budgets, control costs, and drive profitability. A passion for delivering high-quality customer service. Knowledge of hotel management software and industry best practices. Ability to work under pressure and handle challenging situations. Flexibility to work varied hours, including weekends and holidays. Experience in opening a new hotel is a plus. What We Offer: Competitive salary and performance-based bonuses. Opportunity to shape the future of a new hotel. Supportive and dynamic work environment. Career development opportunities in a growing company. Employee discounts and benefits. Join us and be a part of something special in the heart of Dublin Skills: Hotel Operations Hotel Management Pre-opening experience Benefits: Gym Staff Discounts TaxSaver

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