Service Delivery Manager

2 weeks ago

Mallow, Ireland Geoff Castles Boiler Services Full time

Service Delivery ManagerLocation: MallowSalary: NegotiableGeoff Castles Boiler Services LtdHave been in business for over 40 years with offices in Cork and Belfast specializing in the sales service and repair of industrial steam boilers.Due to continuous expansion, we have the requirement for a Service Delivery Manager to work in our Cork office in Mallow.Job Purpose:The Service Delivery Manager will oversee the effective, compliant, and timely delivery of maintenance and response works in accordance with company policy.You will liaise with the Management team to ensure service delivery and performance management on all designated sites.Duties:Ensuring accurate control of documentation and updating CRM system.Ensuring coordination of the service, installation, and commissioning process.Working alongside the project planners.Maintaining and developing positive working relationships with clients.Submitting service reports on completion of statutory service visits.Regularly update customer management systems with relevant information.To compile RAMS prior to works commencing on site.Prepare and submit Service contracts.Full training will be provided.Skills/Experience:Excellent organisation skills, strong attention to detail and able to work well under pressureA desire to learn as full training on our operational procedures will be provided.Excellent computer IT skills with experience in computer data input and enquiry.Positive, self-motivated, enthusiastic, and proactive.Flexible and adaptable to meet changing business demands and working environments.A clean driving license with own transport.Application deadline: 30th September ****Job Types: Full-time, PermanentSalary: NegotiableJob Type: Full-timePay: €*****-€***** per hourExpected hours: 40 per weekWork authorisation:Ireland (required)Work Location: In person

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