In Room Dining Associate

JOB SUMMARY Ensures the smooth and professional running of the Room Service Operation achieving standards required by hotel and company policy throughout all265 rooms. Candidate Profile Experience Previous Food and Beverage experience in a hotel environment Skills and Knowledge Good communication skills (verbal, listening, writing) and fluency in English. Flexible approach to work Good time management and organisational skills Education or Certification Certificate in HACCP Business Results Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share. Operations:Assists in the daily operational duties of the In Room Dining department. Ensures compliance with Marriott Operating Standards to maintain brand integrity. Guest Satisfaction: Strives to meet or exceed customer expectations. Human Resources:Assists in maintaining the Marriott culture. Financial Management: Assists as needed in managing the Food and Beverage function operating budget and capital expenditure budget to achieve or exceed budget expectations. Technical Expertise(Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position: Operations/Property Management Offers guests an enjoyable and expertly served dining experience conforming to Renaissance standards of excellence, food quality, professionalism and friendliness equal to that of the finest restaurant in the city Responsible for the upkeeping of the department work areas clean overnight and carry out set up duties for the morning team. Carry out a daily Passover of incidents, issues, VIPs and highlights of the overnight shift to the morning team. Assist where necessary the bars, accommodation and front office team as part of contingency team in overnight hours. Follows the established procedures as outlined in Service Standard Manual to ensure correct and efficient order taking within required time frame while providing courteous and helpful information on the telephone. Uses the guests name at least twice during each conversation. Offers guests an enjoyable and expertly served dining experience conforming to Renaissance standards of excellence, food quality, professionalism and friendliness equal to that of the finest restaurant in the city. Offers quick, correct, precise and friendly service that is respectful and accommodating of the guests requests of selections and timeliness of service. Coordinates with the kitchen for smooth service Makes guests feel comfortable and at ease in his/her room. Is able to answer frequently asked questions, e.g., directions in the hotel, hours of service or other information. Ensures the set-up of the mini bar is standardized by room type and responsible for the administration of all consumed mini bar items. Removes trays and tables from the guest rooms when requested. Controls the cleanliness in the room service and mini bar areas. Keeps accurate control of the guest checks, currency and posting procedures. Records all guest charges, gratuities and cash transactions accurately. Complies with Renaissance and unit cash handling procedures. Maintains an In-Room Dining control sheet so the Restaurant Manager, kitchen and IRD manager knows when an order was taken, retrieved and by whom. Checks and charges all amenities on daily basis. Keeps constantly contact with reception about VIP arrivals and check ins. Informs the manager or supervisor of all customer complaints and makes appropriate efforts to correct the problem. Completes opening and closing side work as assigned. Handles Privacy Please rooms guest does not answer, or the wrong items were delivered. Sets up orders on trays and tables and transport them to guest floors and rooms. Maintains the Heritage Lounge standards and cleanliness during the times the lounge is not staffed on a constant base. Sets up the lobby coffee service. Conducts oneself in a professional manner at all times to reflect the high standards of Renaissance Hotels Complies with all current Marriott standard and local operating policies and procedures. Guest Satisfaction Sets a positive example for guest relations. Human Resources Maintains superior relations with associates and responds to queries accurately and timely. Reports to work on time and if not possible informs relevant managers in advance. If sickness is involved follow correct procedures as outlined in Employee Information Handbook Follows safety procedures and policies to ensure a safe working environment. Follows proper grooming and uniform procedures. Responds properly in any hotel emergency or safety situation. Handles and reports any accident immediately, no matter how minor. Financial Management Assists in the financial management of food and beverage function. Understands the impact of food and beverage operation on the overall hotel Other Performs other duties as assigned to meet business needs. The hotel business functions seven days a week, 24 hours a day. All associates must realise this fact and be always aware that it may be necessary to move associates from their accustomed shift as business demands. A Manager may be required to work additional hours to meet the business needs. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Skills: communication Organisation time management