Site Support Technician

2 weeks ago

Ennis, Ireland Vitalograph Full time

Job DescriptionVitalograph is a leading manufacturer of medical respiratory diagnostic devices andsoftware, used in the diagnosis of respiratory disorders, and advanced high reliabilityequipment and software systems used in respiratory end-point clinical drug trials.We have designed, developed and manufactured respiratory diagnostic devices, software, andconsumables for healthcare professionals, for 60 years.Headquartered in the UK,Vitalograph has operations in Ireland, Germany, and the USA.Are you a tech-savvy problem solver with a passion for ensuring excellent customer service?We are seeking a'Site Support Technician'to join our team and provide essential support toour global customers.You'll play a crucial role resolving and troubleshooting IT issues.When Site Support activities are not required the Site Support Technician will assist in theprocessing of data from company medical devices.BenefitsCompany contributed pensionPrivate Health InsuranceEducational assistance programmeDevelopment & progression opportunitiesShift allowanceFull Training will be providedWe have a selection of shift patterns available; you will have the option to select the shiftpattern(s) you are interested in as part of the application process.Evening Roster - Monday – Thursday: 13:*******:00, Friday: 13:*******:50Duties & ResponsibilitiesProvide site support in a timely fashion in relation to the use of Vitalograph devices and systems.Take ownership of investigation and resolution of issues/queries that may arise.Log & update queries/issues on internal ticketing service.Collaborate with other departments to provide solutions when required.Update logs & trackers based on routine activity.Assist with external user access for systems and services.Assisting in the creation and review of work instructions for the resolution of issuesthat may arise.Co-ordinate with other team disciplines to ensure team & company targets are met.Assist in the creation and review of work instructions for the resolution of issues thatmay arise.Analysis of data from company medical devices.Minimum Requirements:Effective written and verbal communication skillsGood IT skills – including use of MS Office or equivalent (excel/word/outlook)Competent person, capable of working under their own initiative with minimalsupervision and a good team playerAttention to detail with capability for high levels of focus and concentration for long periods.Customer Service experience via email and phone.Understanding of issue management and root cause analysisPrevious experience in a remote technical support roleKey CompetenciesMust be highly motivated and have a strong desire to succeedOutstanding organisational and time-management skillsSelf-disciplined, organised and can take ownership and responsibility for business objectivesAbility to positively influence thinking, behaviour, and gain commitmentExceptional ability to leverage/collaborate effectively with internal stakeholdersExcellent written and verbal communication and interpersonal skills

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