Platform Specialist

Rippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example.With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety.Please be aware that all official communication will only be sent from @ Rippling.com addresses.About the roleThis role will be based in our Dublin office and will be required to come onsite 3 days a week.Rippling's Platform Specialist team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform— including custom workflows, advanced reports/analytics, permission profiles, and approvals.Platform Specialist engagements are consultative and customized based on the customers' unique needs/pain points.The ideal candidate is a customer advocate, product advocate, and natural problem solver.This role is technical.A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed.What you will doEnsure our customers are set up for success with our core platformDiscover our customers' business needs and prioritiesSolution customer's business needs/priorities via workflows, reports, permissions and approvalsBuild custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvalsTrain customers on the core platformDeliver to key KPI's: project completions, CSAT, and adoption/exit gate adherenceWork cross-functionally with CX, product, and marketing to maximize product adoptionDesign and document new use cases for our platformTrain our internal and external teams through webinarsContribute to our knowledge base and serve as a subject matter expert on the PlatformActively contribute to the development of new Platform featuresCoordinate with product and engineering teams to support new use casesAssist with user testing and beta programs for new featuresWhat you will need2-3 years of SaaS experience in professional services, implementation, or customer successAn ability to build relationships with customersAn ability to manage a book of business and control the customer's implementation experienceA curiosity for product/technologyStrong preferenceExperience writing your own SQL queriesPrior experience working at an HR/IT SaaS companyRuthless prioritization and time managementStrong attention to detail and ability to solve complex, interdependent problemsBoundless energy to help other teams and your customers, with a can-do attitudeFlexible to scaling and changing organizations and responsibilitiesExperience working with product and engineering teams to build and launch new products or featuresAdditional InformationRippling is an equal opportunity employer.We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.To request a reasonable accommodation, please email ******Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.#J-*****-Ljbffr