Wellbeing Counsellor

The opportunity (Hybrid - 60% of shifts in the office)This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, HA Wisdom Wellbeing.With an unrivalled track record of incredibly strong year on year growth of its subscription model business, HA Wisdom Wellbeing supports over 90,000 organisations and 13 million lives across the UK & Ireland.Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development.This represents an unparalleled career advancement opportunity for the exceptional individual.The roleYou will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately.You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers.The role will also include allocated time for structured video counselling – this time can be counted towards BACP accreditation.Day To Day ResponsibilitiesTo provide an efficient and effective telephone counselling service to all callersTo answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the HA Wisdom Wellbeing products e.g. counselling support, legal information, medical helpline, etcDirecting service users to the appropriate person and managing expectations at all timesTo demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at riskUnderstand and embrace a "Solution Focused Philosophy" in order to help a service user achieve an outcome in the shortest space of time possibleTo take accurate information and record on the HA Wisdom Wellbeing databaseTo effectively identify and manage risk in accordance with HA Wisdom Wellbeing's "Risk Guidance Policy" To act as online CBT mentorStructured caseload supporting clients using a solution focused approach after 3-6 monthsTo undertake training provided by HA Wisdom Wellbeing and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etcWork to and exceed individual and team goals as per the quality frameworkPersonally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the serviceEffectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreementAim to complete any outbound calls within agreed service level agreementsDemonstrate the ability to always provide excellent customer serviceWhat you bring to the teamMinimum level 8 degree in Counselling/Psychotherapy & minimum of 150 counselling hours12 months post qualification experienceTo be a registered member of the BACP or equivalentHigh level of computer literacy including telephony and CRM systemsBe able to work towards deadlines and demonstrate the ability to multitaskGreat communication and customer service skillsRelevant experience of working with safeguarding concerns and suicidal ideationBENEFITS25 days' holiday, plus bank holidaysDay off on your birthdayHolidays increase after 2- and 5-years' serviceCash plan for you (and your children, if any)Contractual sick payPrivate medical insurance after 5 years' servicePension Plan and Life InsurancePension plan contributions increase after 5- and 7-years' serviceSupport with re validation and CPDFunding support with training and developmentHoliday season bonus after 3 years' serviceProfit share schemeSeason ticket loan scheme after 6 months and successful completion of probationary periodCycle to work scheme after 6 months and successful completion of probationary periodAccess to Employee Assistance ProgrammeSocial sessions on the last Friday of the month with free food and drink - we call this Fab FridayCompany incentives, access to discount schemesPaid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) (*IACP or equivalent Irish governing body to be included)Why Join our Team?This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning.The office is fast-paced and busy so we look for colleagues who have a positive and focused attitude.Through on the job training and DEVELOPMENT, we make sure that everyone who works here has the resources they need to build their careers.So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you at HA WISDOM WELLBEING.Job Type: PermanentPay: €34,******-€39,****** per yearWork Location: In person