Engineering Manager Ii, Guest Engagement

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we'll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.Are you bready* for a change?
We're seeking an Engineering Manager II to work within our team focused on building CRM systems that empower restaurants to drive engagement, retention and growth.
The team will help shape the future of how restaurants use technology to connect with their guests - increasingly through AI-powered tools and experiences that drive automation, personalization and smarter decision-making.
You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space.
Your leadership will be grounded in balancing technical excellence alongside a strong product mindset to solve for continuous growth within both the team and our product space.
You'll also be a force multiplier by driving adoption of AI in engineering processes, such as code generation, quality analysis and testing, to elevate delivery and innovation.
About this roll* (Responsibilities)

Drive strategic execution and delivery of CRM product capabilities, including AI-powered personalization, segmentation and engagement features.
Lead and scale a high-performing team of 4-8 engineers through thoughtful coaching, fostering a shared sense of ownership and purpose.
Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.
Collaborate deeply with Product and UX to shape product direction, prioritize effectively and ensure the "why" is always clear.
Set and uphold high standards of technical quality, growth mindset and product thinking within your team.
Ensure operational excellence, including monitoring, performance and fast resolution of production issues.
Drive iterative learning through experimentation, measurement and refinement of guest engagement tools and campaigns.
Do you have the right ingredients*?
(Requirements)

Proven success leading high-performing engineering teams building user-centric SaaS products.
Demonstrated ability to set and uphold a high bar for technical quality, team culture and impact.
Experience leading in ambiguous, fast-evolving environments without losing momentum or team morale.
Strong product mindset: You understand user needs and company strategy, align engineering with business impact and think across the full customer lifecycle.
Experience with AI in software development workflows, from code assistance to testing and documentation.
A desire to build and support a diverse, collaborative, mission-driven team.
Familiarity with marketing technology (MarTech), CRM platforms is a bonus.
What we use to make our dish: (Our Tech Stack)

A core of Java & Kotlin based backend services.
React SPAs leveraging Tailwind, GraphQL and Storybook.
Android app built in Java & Kotlin running in the restaurant.
PostgreSQL, Dynamodb and OpenSearch for persistence.
Pulsar, Camel and RabbitMQ for message-based integrations.
And many more technologies that help us build a top class platform.
**This role requires a minimum of two days per week in our Dublin office**
AI at Toast
At Toast we're Hungry to Build and Learn.
We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.
We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.
The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
Learn more about our benefits at .
*Bread puns encouraged but not required

Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive.
The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility.
By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
To learn more about how we work globally and regionally, check out: .
Apply today
Toast is committed to creating an accessible and inclusive hiring process.
As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
If you need an accommodation to access the job application or interview process, please contact ******.
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An employer who violates this law shall be subject to criminal penalties and civil liability.