Shift Lead Security Operations

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Shift Lead Security Operations
Apply locations Cork, IRL time type Full time posted on Posted Yesterday job requisition id R25_1106
Triage Shift Lead, Security Operations
Cork, Ireland
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it.
Our global team of dedicated Pack members is driving innovation and setting new industry standards every day.
Our impact speaks for itself: we've earned recognition on the
Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
lists, and we recently took home the
2024 CRN Products of the Year
award.
We're proud to be named a
Leader
in the
IDC MarketScape
for Worldwide Managed Detection and Response Services and earning a
Customers' Choice
distinction from
Gartner Peer Insights
.
Our
Aurora Platform
also received
CRN's Products of the Year
award in the inaugural
Security Operations Platform
category.
Join a company that's not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk.
We're looking for a
Triage Shift Lead, Security Operations
in
Cork, Ireland
to be a part of making this happen.
.
About
the Role:
TheTriage Shift Lead,Security Operations isresponsible forallday-to-dayteamoperations of theSOC (Security Operations Center)TriageSecurityEngineersandAnalysts.
The team delivers 24x7x365detection,response,and customer engagement forour portfolio of services.TheTriage Shift Leadwill ownresolvingtacticalissues, customer escalations,ensure accuracy ofshift handovers,andsee to itthat the shift isoperatingat the desired throughput and execution excellence.The Shift Lead willbe responsible fortheday-to-dayoperational SLOmetricsattainment,prioritization of shift work, andacting as the escalation point for all Security Analysts and Engineers.This team member isa technicalindividualwith a desire to lead a highly cohesiveteam andcanact as astand-infor all levels of triage.The successful candidate is extremely well organized and has excellent communication skills.This team member is the first point of escalation for all shift teammembers andpossessesthe ability toeffectivelydrive theassignedteamto meetshift goals.
TheTriage Shift Lead will be part of a shift rotation of days, nights, and weekends, and will manage the tactical elements of both outbound andinboundtriage and handovers.This team member willhave clean and crisphandovers to incoming shifts, and all customer escalations are handled proactively, promptly, and with the requiredlevel ofurgency.This candidate will ensure that processes are adhered to and will help evolve the day-to-day aspects of the nuances of shift handovers.
This rolereportstothe Director of SecurityOperations andwillprovideeffective feedback andsuggestions on ways to improve.The ability to influencealldifferent shift team membersis a skill that this candidate possesses.
This role is ashift-basedrole that will average out to 40 hours / weekcomprisedof various nights, weekends, and day shifts as part of a regular rotation.
Manage the day-to-day escalations, shifthandovers, and executionof the shift teams for both inbound and outbound triage.
Strive to get the best out of each team member on shift by setting goals, measuringexecution of the goals,providingfeedback, and removing obstacles.
Act asthe escalation point for all tactical aspects of the role including customer escalationsandinternal communications.
Facilitate with otherTriage Shift Leads, strongalignment,and cohesion across teams.
Ensure all S2 service level SLO'sare monitored, execute resourcefully when staffing requirements demand.
Providesleadership during security events.Ensure that team memberscanperformtheir roleeffectivelyandfollow the proper process tofullsuccess within the teamdeliveringhighvalue to customers.Additionally,itmayberequiredto generate a report of major security incidents asassigned.
Develop, enhance, measure, and leverage metrics to make better informed decisions on how to improve theshift throughput, cohesion, and adherence to SLOs.
Understand volume-driven leading indicators and jump in when needed for any role that requires support while on shift.
Required Skills and Experience:
Adegree in Cybersecurityor equivalentand/orexperience working and managingwithinaSecurity Operations Centeror Network Operations Center.
Desire to lead technically mindedindividual contributors.
Passion for Cybersecurity.Continually learning new attack vectors, new threats, and security frameworkexpertise.
Knowledgeof industry adopted frameworks and methodologies (MITRE ATT&CK,CIS, NIST, ISO, PCI-DSS,etc.)
Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences.
Ability to work independently, manage projects, and exercise judgement in reaching solutions.
Strong verbal and written communication required.
Must be able to articulate written information to customers.
Team player – always looking out for peers, leaders, and other stakeholders within ArcticWolf.
You willbe requiredto attend training, seminars, conferences,andwebinars relevant to job role to enhance current knowledge base and skill settoimprove job performance and efficiency.
German and English language skill
And you may have these additional skills and experience:
Experience with Elastic Stack, Kibana, and/or Zendesk a plus
Educationsuch asBachelor'sorMaster'sDegreeinthe areas ofIT/Computer ScienceorCybersecurityas desirable
Other industry certifications such asCISSP,CASP, and other security operations relevant certificationsaredesirable.
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture.
This is reflected in our multiple awards, including
Top Workplace USA
(2021-2024),
Best Places to Work – USA
(2021-2024),
Great Place to Work – Canada
(2021-2024),
Great Place to Work – UK
(2024), and
Kununu Top Company – Germany
(2024).
Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally.
As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day.
We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization.
And we appreciate that—by protecting people's and organizations' sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program.
We encourage all employees to join or create a new alliance.
See more about our Pack Unity here .
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.
We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
28 days annual leave, 10 public holidays and paid volunteering days off
Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services
Pension Plan with employer contribution
Robust Employee Assistance Program (EAP) with mental health service
Employee Discount Program with Beneplace
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities.
As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible.
Please let us know if you require any accommodations by emailing ******.
Security Requirements
Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
Ready to Make an Impact?
Apply now with your resume—and if available, your references or work samples.
Join one of the fastest-growing and most innovative cybersecurity companies in the world.
At Arctic Wolf, we recognize that success comes from delighting our customers.
We believe in being lean – in constantly building, measuring, and learning in all aspects of our business.
We truly value people.
All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.
Arctic Wolf is focused on building a workforce that is diverse and inclusive.
If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply.
We review all applications.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities.
As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing ****** .
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